ICEF Monitor Global Summit - Seminar Programme

View the full programme of seminars, panel discussions, and interactive roundtable debates for the ICEF Monitor Global Summit 2025, where we welcome guest speakers, panellists, and attendees to discuss the latest innovations in international education. The programme will take place on Friday, 12th September between 10:30 and 19:00.

Fri • Sep 12
From
to
09:30 - 10:30
Welcome refreshments / Registration open
10:30 - 10:55Room 1
Welcome and opening plenary: What's next? A big picture view of student mobility and decision making
Thought Leadership Presentation
Presenter
Craig Riggs
Craig Riggs
Craig Riggs is the editor of ICEF Monitor, the industry's leading source of market intelligence for international student recruitment, and the publisher of ICEF Insights, an annual magazine focused on the most important trends and issues shaping international education. His work on both publications places him in constant contact with the latest research, best practices, and leading-edge strategies in the field. He has led international marketing for both private and public-sector institutions, is the co-founder of a longstanding consulting practice dedicated to publishing and education, and has more than 25 years’ experience in building international markets. Craig holds a Masters in Publishing and is an adjunct professor at Simon Fraser University.
Editor in Chief, ICEF Monitor

This opening session sets out the context for the 2025 Summit programme with a high-level view of the most important trends shaping international student mobility, and the factors driving student choice and study abroad planning.

11:00 - 11:25Room 2
Managing recruitment channels: Agents, in-country reps, and other local partners
Market Intelligence Presentation
Presenter
Jasmine Bual
Jasmine Bual
Jasmine Bual is currently the Deputy Head of International Student Recruitment at Queen Mary University of London, where she manages staff based overseas and in London. She has also developed and implemented international recruitment strategies at Durham University, and Northumbria University. Jasmine has worked within higher education for a decade, primarily focusing on international recruitment and has in depth expertise in a range of markets; including the North America and South East Asia. Jasmine has served on the BUILA exec for the past three years, focusing on training, the Agent Quality Framework and as Chair of the South East Asia Regional Interest Group. She is also currently an advisor on the Cialfo Global Advisory board.
Deputy Head of International Student Recruitment, Queen Mary University of London
Presenter
Brian Greenwood
Brian Greenwood
Brian joined EEG as Associate Director for International Student Recruitment in 2024 and overseas the institutions international student recruitment activity, leading the team based in the UK and overseas. Brian was previously Deputy Head of International Student Recruitment at the University of Bristol, looking after a wide remit of regions, with his 15 year career also having roles at Bath, The Royal Conservatoire of Scotland, and Reading covering admissions, international student support, and conversion. Brian is also part of the Executive Committee for BUILA (British Universities International Liaison Association) on which he is the lead for training and conference team.
Associate Director of International Student Recruitment, University of Exeter

This important keynote takes a deeper dive into best practices for building and managing international partner networks, especially those including agents, in-country representatives, schools, and other institutional partners in international student markets.

11:00 - 11:25Room 3
The new recruitment marketing playbook: Where do leads come from?
Market Intelligence Presentation
Presenter
Craig Riggs
Craig Riggs
Craig Riggs is the editor of ICEF Monitor, the industry's leading source of market intelligence for international student recruitment, and the publisher of ICEF Insights, an annual magazine focused on the most important trends and issues shaping international education. His work on both publications places him in constant contact with the latest research, best practices, and leading-edge strategies in the field. He has led international marketing for both private and public-sector institutions, is the co-founder of a longstanding consulting practice dedicated to publishing and education, and has more than 25 years’ experience in building international markets. Craig holds a Masters in Publishing and is an adjunct professor at Simon Fraser University.
Editor in Chief, ICEF Monitor

Events, agents, alumni and peer-to-peer, social media and messaging apps, websites, search and AI: how do students first encounter an institution or school, and begin to consider it for study abroad? This keynote presentation will offer data-based insights on these very questions and share the latest of what we know now about how students discover and filter their options for overseas study.

11:30 - 12:25Room 1
Lessons from the big four: The future of international education in the world's leading destinations
Market Intelligence Panel discussion
Moderator
Rohan Pasari
Rohan Pasari
Rohan Pasari is the CEO and co-founder of Manifest Global; a global education investment firm headquartered in Singapore with teams across the world. Manifest nurtures category-defining brands like Cialfo, Explore, Kaaiser, and BridgeU, all committed to expanding access to higher education by serving students, educators, and institutions across more than 150 countries. With the mission to create a world where every student—regardless of background—can access quality education, Manifest brings together over 250 people united by a simple belief: education changes lives. Rohan’s journey began in Kolkata, India, and led him to Nanyang Technological University, Singapore, as an international student on a full scholarship, where he graduated as a double Gold Medalist in Engineering and Economics. His entrepreneurial path started with a tech-enabled counseling company, which was later acquired. That experience gave birth to Cialfo—an AI-driven platform simplifying college and career workflows for half a million students and educators worldwide—and eventually laid the foundation for Manifest Global.
CEO & Founder, Manifest Global
Panelist
Dr Fanta Aw
Dr Fanta Aw
Fanta Aw, PhD, has been a dedicated member and leader within NAFSA since 1996 and currently holds the position of Executive Director and Chief Executive Officer. From 2013 to 2016, she served as NAFSA's President and Board Chair. Dr. Aw is a recognized and highly respected figure in the fields of international education and higher education administration. Dr. Aw dedicated her academic and professional careers to American University (AU) in Washington, D.C., where she achieved several degrees. Her accomplishments include a BS in accounting, an MA in public administration with a specialisation in organisational development, and a PhD in sociology with a focus on international education, social stratification, and transnational migration. Throughout her extensive tenure at AU, Dr. Aw held numerous leadership positions, most recently serving as Vice President of Undergraduate Enrollment, Campus Life, and Inclusive Excellence. Notably, she received recognition as an award-winning teacher, having fulfilled the role of Hurst Senior Professorial Lecturer at AU's School of International Service. In 2023, Dr. Aw's remarkable AU contributions were honoured with the Neil Kerwin Alumni Achievement Award. Furthermore, she actively participates as a member of the Global Advisory Board of Times Higher Education and has previously chaired the board of ETS TOEFL. Originally hailing from Mali, West Africa, Dr. Aw has resided in both East and West Africa, as well as the United States, fostering a broad and diverse cultural perspective. Her passion for global experiences has led her to explore nearly 60 countries. Dr. Aw is a frequent keynote speaker, sharing her expertise on various topics including international educational exchanges, diversity and inclusion in higher education, and U.S. immigration. Her expertise has been acknowledged by major global media outlets, including CNN, Agence France Press, USA Today, Washington Post, The Chronicle of Higher Education, National Public Radio, Middle East Broadcast Corporation, Washington Business Journal, WAMU, Washington Diplomat, and China Daily.
Executive Director & CEO, NAFSA: Association of International Educators
Panelist
Phil Honeywood
Phil Honeywood
Phil has been IEAA's Chief Executive Officer since November 2011. Previously, he was a Member of the Victorian State Parliament (1988–2006), Minister for Tertiary Education, Training and Multicultural Affairs (1996–1999) and Deputy Leader of the Opposition (2002–2006). Since retiring from politics, Phil worked at Stott’s Business College and Cambridge International College. Phil is the Co-Convener of the National Council for International Education, Chairman of the Roundtable of International Education Peak Body CEOs, Deputy Chair of the Tuition Protection Services Board and a member of the Education Visa Consultative Committee. He also sits on the New South Wales and StudyPerth International Education Advisory Boards.
CEO, International Education Association of Australia (IEAA)
Panelist
Larissa Bezo
Larissa Bezo
Larissa Bezo is the President and Chief Executive Officer of the Canadian Bureau for International Education (CBIE), the national voice advancing Canada’s international education sector. With over three decades of experience across public service, international development, and international education sectors, she brings a wealth of expertise and a deep commitment to global engagement and institutional excellence. Ms. Bezo has held senior leadership roles in both government and the not-for-profit sector, including serving as Deputy Clerk and Deputy Cabinet Secretary for the Government of Saskatchewan and as Senior Advisor to a Federal Royal Commission. Her transition from a distinguished career in public service to international relations reflects her enduring dedication to global development and cooperation. She has held senior assignments with the World Bank, the Asian Development Bank, and the International Centre for Policy Studies in Ukraine. Over the past 20 years, Ms. Bezo has worked extensively in international development and international education, advising governments and multilateral organizations on institutional capacity building, governance, public sector reform, access to justice, and the development of legal, regulatory and policy frameworks. She is widely recognized for her ability to lead with strategic clarity, foster resilient partnerships, and navigate complex intercultural and political environments. A passionate advocate for the transformative power of education, Larissa Bezo believes deeply in its ability to drive social progress, foster mutual understanding, and empower individuals and communities around the world. She is equally committed to advancing Canada’s role and place in the world—promoting inclusive global engagement, knowledge diplomacy, and international collaboration through education. Ms. Bezo holds a Master of Arts in Political Science from the University of Regina.
President & CEO, Canadian Bureau for International Education (CBIE)
Panelist
Andrew Bird
Andrew Bird
With over 20 years’ experience in higher education marketing, communications and recruitment, Andrew is passionate about the role that education has in supporting positive change at an individual, institutional and regional level. Having previously worked at Oxford Brookes University, the University of Southampton and Bournemouth University, while also representing the higher education sector on a range of Boards and Advisory Groups, Andrew has a proven track record of creating impactful solutions aligned to each organisation’s strategic objectives. In his current role as Chief Marketing Officer/PVC at Southampton Solent University, Andrew provides strategic leadership for developing, championing and implementing the University strategies for Recruitment, Reputation, Internationalisation and Communication. His responsibilities include ensuring the University’s strategic planning structure meets the needs of all stakeholders across the institution to deliver plans that fully align with the university mission and strategy. Andrew is currently Chair of the British Universities International Liaison Association (BUILA), a member-led organisation that represents and supports our 150+ UK university network to achieve their international goals.
Chair, British Universities International Liaison Association (BUILA)

Each of the big four study destinations – the United States, United Kingdom, Australia, and Canada – have been badly disrupted by rapidly changing policies and political contexts over the past 18 months. There are important takeaways for all international educators and this panel of sector leaders will share the lessons learned and the path forward for each country.

11:30 - 12:25Room 2
Recruitment lab: Advanced techniques for managing in-country networks
Market Intelligence Discussion
Moderator
Craig Riggs
Craig Riggs
Craig Riggs is the editor of ICEF Monitor, the industry's leading source of market intelligence for international student recruitment, and the publisher of ICEF Insights, an annual magazine focused on the most important trends and issues shaping international education. His work on both publications places him in constant contact with the latest research, best practices, and leading-edge strategies in the field. He has led international marketing for both private and public-sector institutions, is the co-founder of a longstanding consulting practice dedicated to publishing and education, and has more than 25 years’ experience in building international markets. Craig holds a Masters in Publishing and is an adjunct professor at Simon Fraser University.
Editor in Chief, ICEF Monitor
Panelist
Gordon Lunan
Gordon Lunan
Gordon Lunan works in global student recruitment and international education strategy. As VP of Recruitment Operations at INTO University Partnerships, he focuses on growth strategies supporting quality and performance within our global agent network. Gordon has over 20 years experience working in partnership with agents and is keenly interested in making agent-sourced recruitment more transparent, data-informed and student-centred.
VP, Recruitment Operations, INTO University Partnerships
Panelist
Hersha Pandya
Hersha Pandya
Hersha Pandya is the Head of International Recruitment at Bournemouth University, where she leads global engagement strategies to attract, convert, and retain international students across key markets. She works closely with academic and professional teams to develop sustainable growth plans, build impactful partnerships, and enhance the university’s international brand presence. With over two decades of experience in higher education, Hersha has held senior leadership roles at UK universities and within the international education sector, including positions at M Square Media, PFL International, and ICEF. She brings a unique blend of academic leadership and commercial acumen, combining deep sector insight with data-driven strategy to deliver innovative recruitment solutions. Her proven track record includes designing and implementing strategies that expand institutional reach, foster innovation, and champion the transformative value of international education.
Head of International Marketing & Student Recruitment, Bournemouth University
Panelist
Mike Henniger
Mike Henniger
Mike Henniger is Chief Executive Officer at Illume Student Advisory Services and is an international education professional who brings two decades of success and experience in the university, vocational and language training sectors. Mike has helped education institutions across the globe build their international student recruitment capabilities. He is passionate about marketing, recruitment and student services and is a global thought leader in international education and a popular speaker at education conferences and institutions around the world. Mike firmly believes that to be successful in international student recruitment, institutions need to understand global student mobility trends, the student journey, and how to provide the best possible experience for their students. He prides himself on providing practical assistance to the clients he works with that ultimately helps them achieve their internationalization goals.
CEO, Illume Student Advisory Services Inc.

Learn from master-practitioners the latest strategies for managing partner networks in-country, and share your own experiences and lessons learned in this collaborative workshop.

11:30 - 12:25Room 3
Recruitment lab: Building capacity to recruit across digital channels
Market Intelligence Discussion
Moderator
Ross Holmes
Ross Holmes
Ross Holmes is Vice President, Global Brand Solutions at ICEF, where he leads commercial strategy and revenue growth across ICEF’s global portfolio of service provider clients. He also oversees ICEF’s Market Intelligence division, including ICEF Monitor and ICEF Insights. Ross began his career in international education in 2007, organising student fairs and agent workshops across Brazil and Latin America. After five years, he returned to the UK to help major brands such as HSBC, British Airways, and Harrods develop strategies to engage international students. Since joining ICEF in 2013, Ross has played a central role in connecting education institutions, student recruitment agencies, and service providers around the world.
VP, Global Brand Solutions, ICEF
Panelist
Kyle Campbell
Kyle Campbell
Kyle Campbell is a higher ed marketing consultant and the managing director of Education Marketer, an insights and consultancy firm for higher ed. Every week on a Tuesday, he publishes The Education Marketer Newsletter, an accessible (yet hard-hitting) overview of the state of the sector and what matters to education marketers. He brings over a decade of experience for university professionals looking to build and engage student audiences, but keeps himself grounded as the founder of Nintendo Friends in HE - the biggest society for Nintendo fans working in higher education.
Founder and Managing Director, Education Marketer
Panelist
Guus Goorts
Guus Goorts
Guus Goorts is an online education marketing consultant, author and trainer. He applies data- driven methods to Google Ads, SEO and web-conversion optimisation and has worked with clients such as the British Council Singapore, MDIS, the Irish Universities Association and the University of Hamburg.  His expertise is set out in two sector handbooks—Successful Student Recruitment with Google Ads (2020) and Genuinely Helpful: A Practical Guide to Effective University Websites (2024). Goorts regularly shares his insights on stage at education marketing focused events such as ICEF Digital Berlin, Study.eu’s Digital Marketing Day and ContentEd.  A Dutch citizen with Singapore Permanent Resident status, Guus is currently based in the Netherlands.
Online Marketing Consultant and Author
Panelist
Lisa Zoet
Lisa Zoet
Lisa Zoet is online marketing & communications advisor at NHL Stenden University of Applied Sciences and contributor to Genuinely Helpful, A practical guide to university websites. Over the past 4 years, her student-centred approach has transformed the NHL Stenden’s international website so that it adapts intuitively to the different stages of the student journey. The result has been an increase in conversion rates and far happier students – but that’s just a matter of course in Lisa’s work. Her pragmatic Dutch roots keep her totally grounded, whatever the challenge.
Online Marketing & Communications Advisor, NHL Stenden University of Applied Sciences

This collaborative workshop will showcase innovative strategies and best practices for recruiting through digital channels, and will also open up space for expanded audience participation and discussion leading to concrete takeaways for recruitment marketing.

12:30 - 13:30
Lunch break
13:30 - 13:55Room 1
Recruiting with intent: Attracting best-fit students
Thought Leadership Presentation
Presenter
Matt Durnin
Matt Durnin
Matt leads Nous Group’s higher education practice in North America and works globally as an expert in international student recruitment and overseas academic delivery. Before joining Nous, he was the British Council’s Global Head of Insights and Consultancy, where he supported UK universities with their internationalisation around the world. Matt was based in China for 13 years and has worked on the ground in over 40 countries.
Principal, Nous Group

There are so many dots to connect in your international recruitment strategy: diversification by country of origin, recruiting for specific fields of study, targeting specific student profiles that lead to better retention and graduation results, and/or focusing on attracting students to help address labour market gaps in your country or theirs. This keynote will explore how you can balance those many priorities in your recruitment marketing. 

14:00 - 14:55Room 1
Where is student demand going this year?
Market Intelligence Panel discussion
Moderator
Martijn van de Veen
Martijn van de Veen
Martijn van de Veen is the Chief Business Development Officer at ICEF, a leading global organisation that facilitates connections within the international education industry. In his role, Martijn oversees strategic growth initiatives, with a current focus on emerging study destinations, particularly in East and Southeast Asia. He also explores the synergies between online learning and international education and is responsible for strategic growth within relevant industry verticals, especially digital/AI, accommodation, and finance. On top of being the host of the leading ICEF Podcast series for international education professionals, Martijn frequently moderates ICEF webinars as well as panel discussions at ICEF events around the world, covering topics from policy changes and digital innovations to student flows and emerging destinations. In addition, in 2023 Martijn was recognised as one of the 50 leading voices in European international education by The Pie News. Martijn's extensive career in international education includes his time as the Global Director of the International Student Identity Card (ISIC) and as the Founder and MD of ‘Student Card Service Japan’. With a degree in Japanese, French, and International Business Communications, and having lived and worked in multiple international locations including Tokyo, Paris, Ho Chi Minh City, Vancouver, Bangkok and Amsterdam, Martijn brings a wealth of international education sector insights and a broad global perspective.
CBDO, ICEF
Panelist
Amanda Malu
Amanda Malu
Amanda Malu is the Chief Executive of Education New Zealand Manapou ki te Ao (ENZ). Amanda has deep experience in the public sector, education, and marketing, as well as experience across borders and with international education through her past roles. She has held senior leadership roles across education and health sectors. Prior to ENZ, she was Deputy Chief Executive Service Delivery at ACC, and formerly Chief Executive at Whānau Āwhina Plunket, leading the organisation through extensive change over five years in the role. She has also held senior marketing and communication roles, including at the Tertiary Education Commission and in the vocational education sector. As ENZ’s Chief Executive, Amanda is responsible for leading ENZ in promoting Aotearoa New Zealand as a study destination and helping our country realise the social, cultural, and economic benefits of international education.
CEO, Education New Zealand
Panelist
Prof. Venky Shankararaman
Prof. Venky Shankararaman
Venky Shankararaman is a Professor of Information Systems (Education) and Vice Provost (Education) at Singapore Management University (SMU). He holds a PhD in Engineering from the University of Strathclyde, Glasgow, UK. His current areas of specialization include digital transformation, business process management and analytics, enterprise architecture and integration and higher education leadership. He has around 30 years of experience in the IT industry in various capacities as a researcher, academic administrator, educator, IT professional and industry consultant. Professor Venky has contributed significantly to Computing and Information Systems education nationally and internationally. He was awarded the Public Administration Medal (Silver) and Public Administration Medal (Bronze) by Singapore Government for his contribution to education. He was awarded the SAP Outstanding Academic Award for Southeast Asia; the award was presented by SAP to recognize his contributions to enterprise systems education. He was also awarded the Association of Information Systems (AIS) Award for Outstanding Contribution to IS Education. At SMU, he has won several awards namely Distinguished Educator, SMU-X (Experiential Project Based Learning) Excellent Teacher Award and the Distinguished Teacher Award. He is the current President of the Asia Pacific Association for International Education (APAIE). He is member of the ACM Education Advisory Committee, and senior member of Singapore Computer Society (SCS), and member of the executive committee for the SCS Cloud Computing Chapter. He has published over 100 papers in academic journals and conferences.
President, Asia-Pacific Association for International Education (APAIE)
Panelist
Dr Andreas Hoeschen
Dr Andreas Hoeschen
Andreas Hoeschen is director of the DAAD London Office. He joined the DAAD in 2005 and since then he has held various leading positions in Policy Planning, Transnational Education and Financial Services at the DAAD head office. Prior to taking up his duties in London in April 2025 he was Head of the DAAD Internationalisation Programmes Division and Head of the DAAD Moscow Office.
Director, DAAD Branch Office London

There is plenty of evidence of a shift in student demand from the Big Four destinations to a much wider field of options in Europe, Asia, and elsewhere. This expert panel of sector-leaders will share observations of how those changing student preferences are playing out this year, and the key strategies now in use in emerging or alternate destinations that are keen to further build their foreign enrolments.

14:00 - 14:55Room 2
Managing the top of the enrolment funnel: Where AI meets the CRM
Market Intelligence Panel discussion
Moderator
Anthony Lee
Anthony Lee
Tony has two decades of experience marketing education to global youth audiences. Formerly the Global Digital Marketing Director at Study Group, where he led teams in Singapore, Shanghai, Sydney, New York and the UK recruiting students for Universities in the USA, Australia and Europe. Before this, Anthony established the digital marketing footprint for INTO University Partnerships. A seasoned platform, channel and technology strategist, Anthony specialises in International digital student recruitment. Anthony has lectured on digital marketing to universities on behalf of The EAIE, the British Council, ICEF, DAAD, CASE and NAFSA. Anthony studied Digital Disruption Strategy at Oxford University and is a Fellow of the Chartered Institute of Marketing.
CVO, ICEF
Panelist
Mark Pettitt
Mark Pettitt
Mark’s 25+ year career in education has been distinguished by his relentless quest for the new. He seeks innovation whenever a new approach, technology or partnership can deliver significantly better results for the team or client he’s working with. It’s how he’s built a remarkable record in helping solve sometimes intractable challenges for clients and energising complex organisations to function at their best. Mark has founded successful companies that have delivered exciting breakthroughs in service delivery for the education sector. He’s brought his positivity and boundless energy to pioneering projects in student acquisition and retention, admissions and agent management, and large system implementation. In each case, he’s applied new thinking to old methods, to simplify, streamline and optimise student acquisition, student retention and student success, and always with a firm grasp on the realities of resourcing, underpinned by his unrivalled grasp of EdTech. He’s determined in helping clients achieve quick wins that evolve into sustainable growth, reducing risk for clients by unearthing the potential for greater rewards through testing and scalability.
Founder & CEO, Edified
Panelist
Oana Lelcu
Oana Lelcu
Oana Lelcu is Global Sales Marketing Director at SRH Universities, where she designs and leads the international strategy for the Group. She currently focuses on leveraging AI and digital technologies to transform student recruitment and admissions processes, helping SRH scale their global reach while improving applicant experience through data-driven insights and automated solutions.
Global Marketing & Sales Director, SRH Universities Germany
Panelist
Raul Ranne
Raul Ranne
Raul Ranne is Managing Partner at EduEnable, an education export consultancy based in Estonia, and a Senior Advisor at the Academic Cooperation Association (ACA), a Brussels-based think tank. With over 18 years of experience in higher education, he has worked across national agencies, international programmes, and the private sector, including several years in EdTech. Raul advises university staff and leadership teams on integrating AI into institutional workflows, with a focus on marketing, communication, and strategic planning. As an early and active adopter, he draws on his firsthand experience to help institutions identify where AI can be useful and how it can support their day-to-day work.
Managing Partner, EduEnable

This expert panel will explore innovative uses of AI agents and other key technology tools at the very top of the enrolment funnel: at the enquiry (and even pre-enquiry) stage. The panelists will also reflect on key lessons for managing high volumes of student enquiries, including filtering for best-fit students, and engaging students during their journey to admission and enrolment.

14:00 - 14:55Room 3
Recruitment lab: Proven strategies for boosting conversion to enrolment
Market Intelligence Discussion
Moderator
Sara Sandford
Sara Sandford
Sara Sandford is a UK-based international education specialist and consultant at Edified. She is highly experienced in the field of international student recruitment and admissions, marketing, alumni strategies, stakeholder engagement and global partnerships. Sara has lived and worked extensively in Latin America and is fluent in Spanish and Portuguese. Prior to her time at Edified, she spent over a decade working within an institution in the UK where she managed all international recruitment and partnership initiatives across the Americas and Europe. She also spearheaded a number of strategic partnerships, some of which generated over £1m+ funding for research, international collaboration and student employability. Sara is passionate about international education and the opportunities it can bring for students and her professional interests include international student experience and partnership development.
Consultant, Edified
Panelist
Gordon Scott
Gordon Scott
Gordon Scott is Managing Director of employability skills training provider Successful Graduate which delivers client-branded student preparation and employability training platforms, developing academic and job skills at scale across the entire student lifecycle. Successful Graduate supports clients around the world. Gordon was also the founder of Study Brisbane in 2008 at a time when the industry required a collective approach to international student recruitment and engagement in the wake of the global financial crisis, negative publicity concerning Australia’s international education offering, the high value of the Australian dollar and poor social inclusion of students in Australia. He then launched Successful Graduate in 2014, dedicated to improving the employability of international students. Gordon is a Senior Fellow of the IEAA and served for two years as a Board member. He is a past member of the Queensland International Education and Training Advisory Council. Successful Graduate won the 2023 PIEoneer Award for Digital Innovation in Student Recruitment after 6 years of becoming a finalist in employability, public private partnership and digital learning categories. Persistence pays off!
Managing Director, Successful Graduate
Panelist
Sophie Turnbull
Sophie Turnbull
Sophie has worked within the international recruitment sector for over fifteen years. She currently works as Director of International Student Recruitment at UWE and before that has worked within the private sector as Head of Recruitment and as Regional Manager for South Asia and the Americas.
Director, International Recruitment, University of the West of England
Panelist
Syed Nooh
Syed Nooh
Syed Nooh is a senior and highly experienced international recruitment and development professional with over 20 years’ experience in the UK higher education sector, having worked for four UK universities in international recruitment roles. Prior to this, Syed worked for a large recruitment agency in the Middle East and served as an adviser to Middle Eastern sponsorship bodies. He is currently the Head of Global Insights and Market Development at the University of East Anglia, leading international recruitment, marketing, and partnership activity across a range of markets. Syed is fluent in four languages and has travelled to 61 countries. He also frequently writes and comments on policies and current affairs relating to the UK higher education sector.
Head of Global Insights and Market Development (Head of International), University of East Anglia

In a more competitive recruitment environment, it is more critical than ever to efficiently target best-fit prospects, convert them to application, and then to retain those admitted students through to enrolment. This collaborative session will showcase findings and best practices from a panel of expert-practitioners to zero in on the key factors driving conversion today.

15:00 - 15:30
Coffee break
15:30 - 15:55Room 1
Hiding in plain sight: Get the competitive edge with outstanding student services
Thought Leadership Presentation
Presenter
Dr Sarah Todd
Dr Sarah Todd
Having spent the past 20+ years as a senior executive of universities in Australia and NZ, leading their broader internationalisation strategy and activities, Sarah has recently joined QS as Principal Consultant. Prior to taking on executive roles, she was Professor of Marketing, with a particular focus on consumer behaviour. Alongside her higher education experience, Dr Todd has held a number of board and advisory roles at local, national and international levels, including being President of APAIE from 2017 until 2023.
Principal Consultant, QS

There are so many factors affecting student decision-making for study abroad, and, needless to say, not all can be controlled by an individual institution, school, or agency. But one area where we can exercise a great deal of influence is in the quality and range of wrap-around services that we provide for our students. Whether accommodation or student advising or career counselling, those supports are a key component of the international study experience. 


As this keynote will reveal, they also relate directly to recruitment and retention, and represent a real source of strategic advantage for every international educator.

16:00 - 16:55Room 1
Three key reasons that we are now all in the student housing business
Market Intelligence Panel discussion
Moderator
Josephine (Jo) Phinith
Josephine (Jo) Phinith
Josephine Phinith is a seasoned professional in international education, recognized for her dedication to driving positive change. With a solid foundation in the accommodation market, Josephine began her career at Student.com, where she quickly advanced to the role of Regional Manager for SEA. Her strategic insights and commitment to excellence contributed to notable growth in bookings and revenue during her tenure. Transitioning to Amber Student, Josephine played a key role in guiding the company's international expansion efforts. Drawing on her industry expertise, she contributed to shaping global strategies and cultivating valuable partnerships. With six years of experience in the accommodation market, Josephine brings a wealth of knowledge and a proven track record of success to her role as ANZ Business Development Manager at ICEF, where she aims to continue driving impactful initiatives within the international education landscape.
Business Development Manager, ICEF
Panelist
Paul Humphreys
Paul Humphreys
Paul Humphreys is the founder and CEO of StudentCrowd, the leading data and decision platform for the student accommodation and higher education sectors. Since 2014, he has grown the platform to support over 14 million students. In 2018, he helped build StudentCrowd’s real-time market insights product for 100% PBSA-market coverage - this product now served the entire PBSA ecosystem (investors, operators, universities, and advisors) across the UK and Europe. With a background in data analytics, Paul is passionate about helping students and businesses make informed decisions. He regularly shares data-driven insights from the StudentCrowd platform at industry events, offering a fact-based view into student demand, market shifts, and operational performance.
Founder & CEO, StudentCrowd
Panelist
Rebecca O’Hare
Rebecca O’Hare
Rebecca O’Hare is Assistant Director (Residence Life & Accommodation Office) at the University of Leeds and has completed an MA in Student Affairs in Higher Education where her research ‘Working in purpose-built student accommodation: An Exploration into the Induction and Training Practices of Accommodation Managers & Deputy Accommodation Managers’ was awarded a distinction. She previously worked for global PBSA operator Campus Living Villages as their Head of Residence Life and University Relationships and currently provides external consultancy in the area of student and campus experience to consortiums involved in DBFO projects. Rebecca is participant on the Unite Students ‘Living Black at University’ commission, was previously the chair of the ACUHO-I Global Initiatives Network, a former member of the ASRA committee and was awarded the CUBO Residence Life professional award in 2019.
Assistant Director (Residence Life & Accommodation Office), University of Leeds
Panelist
Louise Bena
Louise Bena
Louise Bena is the Chief Marketing Officer of Torsion Group and Managing Director of LUNA, the Group’s dedicated operating platform for accommodation across both the student (PBSA) and professional (BTR) living sectors. With over 15 years’ experience in the Purpose-Built Student Accommodation (PBSA) sector, Louise has held senior roles across some of the industry’s most recognised names, including Unite Students, Liberty Living, GSA/Yugo, and StudentCrowd. A recognised expert in her field, Louise brings deep market insight, commercial acumen, and a passion for innovation. Her career has been defined by a focus on strategy, sales, and marketing consistently delivering high-performing assets, strong occupancy results, and enhanced experiences. At Torsion Group, a vertically integrated real estate business operating across investment, development, construction, and operations, Louise sits on the executive board and plays a pivotal role in shaping the Group’s strategic growth and execution plans. As Managing Director of LUNA, she leads the delivery of first-class living environments across BTR and PBSA, ensuring the business remains agile and responsive to the needs of partners, investors, and residents alike.
Chief Marketing Officer | Managing Director, Torsion Group | LUNA

Any international educator will tell you: if a visiting student isn’t happy with their accommodation they won’t be happy with anything else about their study abroad experience. That’s how important affordable and attractive student housing is. Add to that that there are now significant constraints on access to housing stock in many destinations – and a growing responsibility for institutions and partners to ensure that its availability for incoming students – and we arrive at a point where housing is now everyone’s concern.


This panel will open with new data insights on what students value most in terms of housing options during study abroad, and the latest trends in the marketplace. We will go from that important context to a wide-ranging discussion on some of the key issues in student housing and how institutions, service providers, and other stakeholders are working together to solve them.

16:00 - 16:55Room 2
How changing expectations around compliance and quality assurance are impacting international student recruitment
Market Intelligence Panel discussion
Moderator
Sandy Bhangal
Sandy Bhangal
Sandy Bhangal is a recognised leader in English language assessment and international education standards, with over 20 years of experience in high-stakes testing, regulatory alignment, and strategic development. She has advised governments, universities, and sector bodies globally on the design and validation of English language qualifications used for admissions, visas, and global recruitment. As Executive Director at ETS International UK, Sandy led global strategy and institutional partnerships, advancing the credibility and reach of English language testing across diverse markets. Her work supported compliance with national frameworks and built trust in assessment outcomes. Now as Managing Director of SB Consulting, Sandy provides strategic guidance to institutions and organisations on language assessment, agent compliance, and ethical recruitment. She is currently supporting the mission of ICEF to bring greater transparency and raise global standards in international education. In addition, Sandy leads independent reviews of English language tests and sector-wide initiatives to strengthen assessment literacy. Her work ensures that universities and policymakers uphold rigorous standards of validity, reliability, and fairness, protecting both institutional integrity and student success She is a trusted advisor to compliance teams, admissions offices, and international recruitment teams, helping them navigate evolving regulatory landscapes with clarity and confidence.
Managing Director, SB Consulting
Panelist
Dan Harris
Dan Harris
Dan has more than 20 years’ experience in regulatory compliance and financial crime roles and is responsible for financial crime and agent compliance across all of Kapan International’s business units globally. He regularly contributes to industry discussions on financial crime and agent management related matters, becoming somewhat of a sector expert on financial crime controls and frameworks for international student recruitment.
Global Financial Crime Compliance Director, Kaplan International
Panelist
Dr Diana Beech
Dr Diana Beech
Diana is the inaugural Director of the Finsbury Institute at City St George’s, University of London – the University’s new public policy hub. She also serves as Assistant Vice-President (Policy & Government Affairs). Diana has previously held senior leadership and policy roles in higher education and within national government, including as Chief Executive of London Higher, the representative body for London's higher education sector, and as Policy Advisor to three Universities and Science Ministers under the last UK Government.
Director, Finsbury Institute, City St George’s, University of London
Panelist
Peter Skillen
Peter Skillen
Peter is Director of UK Recruitment Integrity and Student Readiness at Study Group. He serves on the Home Office Education Advisory Group, contributing to policies and strategies shaping the international education sector. With over two decades of experience across universities and global pathway providers, Peter is a recognised authority on UK student visas and immigration. He has spent more than a decade specialising in the student points-based system and sponsorship, establishing himself as one of the country’s leading experts in this area. Peter’s expertise in compliance, risk management, and regulatory policy has made him a trusted voice in higher education, where his contributions continue to influence sector standards and best practice.
Director of UK Recruitment Integrity and Student Readiness, Study Group

We are entering an era of increasing regulation and self-regulation in international student recruitment. Approaches vary by destination, but there is no mistaking the greater emphasis in quality assurance, standards of practice, and formal compliance requirements across the major study destinations. The UK provides a fascinating case study in this respect, with strengthened compliance requirements coming later this year and with new expectations for accountability and transparency in recruitment. This expert panel will explore current developments in the UK, reflect on takeaways for recruiters in all parts of the world, and consider how that changing environment for compliance and quality assurance will affect recruitment practice going forward.

16:00 - 16:55Room 3
Recruitment lab: Real innovation in international student services
Market Intelligence Discussion
Moderator
Andy Howells
Andy Howells
Andy is the Chief Marketing Officer for NCUK, a leading global in-country pathway provider. He has worked in higher education for over 15 years in senior marketing and student recruitment roles at Royal Holloway, University of London, the University of Southampton and most recently, Universities UK International (UUKi). Andy led the relaunch of the UK higher education sector’s #WeAreInternational campaign and has led his teams to multiple awards, including ‘Education Campaign of the Year’ at the CIPR Excellence Awards for UUKi’s Twin for Hope campaign. Andy is also the Co-Chair of Independent Higher Education’s International Education Network.
Chief Marketing Officer, NCUK
Panelist
Dr Sarah Todd
Dr Sarah Todd
Having spent the past 20+ years as a senior executive of universities in Australia and NZ, leading their broader internationalisation strategy and activities, Sarah has recently joined QS as Principal Consultant. Prior to taking on executive roles, she was Professor of Marketing, with a particular focus on consumer behaviour. Alongside her higher education experience, Dr Todd has held a number of board and advisory roles at local, national and international levels, including being President of APAIE from 2017 until 2023.
Principal Consultant, QS
Panelist
Leanne Linacre
Leanne Linacre
Leanne Linacre is the Co-Founder of LILA* College, CEO of Lead5050, and Chair of ALTO (Association of Language Travel Organisations). With over two decades of leadership experience, Leanne is dedicated to driving innovation in education and promoting inclusive business practices. At LILA* College, she has built a renowned institution known for its commitment to academic excellence and student success. As CEO of Lead5050, Leanne leads initiatives that empower organisations to create inclusive workplaces through leadership development, data-driven insights, and governance strategies. Her work includes spearheading the EquityIQ audit and certification framework, which helps businesses enhance their diversity, equity, and inclusion practices. In her role as Chair of ALTO, Leanne advocates for high standards in the study travel industry. A passionate advocate for fairness, integrity, and authenticity, she continues to influence change in both education and business sectors.
Director/Co-founder, LILA College/Lead5050
Panelist
Barbara Stephenson
Barbara Stephenson
Barbara Stephenson is vice provost for global affairs and chief global officer at the University of North Carolina at Chapel Hill, the nation’s oldest public university established in 1789. She is a distinguished diplomat, former U.S. ambassador, international leader and prior dean of the Leadership and Management School at the Foreign Service Institute. Stephenson was appointed UNC-Chapel Hill’s inaugural vice provost for global affairs in 2019 and leads the University’s global strategy in support of its core mission of teaching, research and service to the state of North Carolina and the country. Under her leadership, UNC-Chapel Hill has realized the Global Guarantee, the University’s promise that a global education is available to every student; strengthened relations with strategic global partners; elevated UNC-Chapel Hill’s global reputation; and brought the world to Carolina with increased global programming and cultural exchange. As president of the American Foreign Service Association from 2015-2019, Stephenson was a principal advocate for diplomacy, working closely with Congress, the media and globally engaged strategic partners. A regular public speaker, she has appeared on CNN, BBC, Sky News, PBS, at numerous World Affairs Councils across the U.S., and as a signature speaker at the Chautauqua Institute. In 2008, Stephenson was appointed U.S. Ambassador to Panama and later became the first woman to serve as deputy ambassador and acting ambassador at the U.S. Embassy in London, America’s largest embassy in Europe. As advisor to Secretary of State Rice and deputy coordinator for Iraq (2006-2008), Stephenson was recognized with the State Department’s Distinguished Honor Award. She served as American Consul General in Belfast, Northern Ireland, and in Curaçao, with other assignments in South Africa, the Netherlands, and El Salvador. Stephenson is a member of the American Academy of Diplomacy and the American College of National Security Leaders. She also serves as vice chair of the board of the World Affairs Councils of America, on the advisory council of Global Ties U.S., and on the executive committee of the APLU’s Commission on International Initiatives. Stephenson holds a PhD in English literature from the University of Florida. She and her husband Matthew Furbush have two adult children.
Vice Provost for Global Affairs and Chief Global Officer, University of North Carolina at Chapel Hill

This collaborative workshop will showcase some fascinating case examples of outstanding services for international students, and then open up into a “hands-on” working session where audience members and panelists will work together to brainstorm new areas for service improvement or innovation.

17:00 - 17:30
Coffee break
17:30 - 17:55Room 1
Starting with outcomes: The link between recruitment and student success
Thought Leadership Presentation
Presenter
Dr David Pilsbury
Dr David Pilsbury
Pilsbury is Chief Development Officer for Oxford International, where he will be responsible for leading the group’s higher education growth and development. He sits on the boards of JISC (UK HE's Joint Information Systems Committee), China Britain Business Council, Times Higher Education, StudyPortals, EURIE, Emirates Aviation University and Macao Millenium College. He is a member of the UK International Higher Education Commission. He was Deputy Vice Chancellor, International at Coventry University from 2008 to 2021, where he was responsible for all international activities and led Coventry’s international transformation to become the UK's 3rd largest recruiter of overseas students; the UK's largest provider of TNE programmes overseas; and host to the world’s largest global enhancement programme which was ranked 1st in the UK for outbound mobility for 6 years running. He designed and developed the Coventry University London Campus, the first and still the most successful London Campus of a regional University, and Coventry's joint campus with the Communication University of China in Hainan. He has won many awards including a Queen’s Award for Enterprise, EAIE’s premiere award and is a VTC Honorary Fellow. He was previously Co-chair of the UUK International Pro-Vice Chancellors Network. Pilsbury was founding CEO of the Worldwide Universities Network, was Head of Research Policy at the Higher Education Funding Council for England, and spent several years in the City after a D.Phil at Oxford.
Chief Development Officer/Board Member, Oxford International Education Group/China-Britain Business Council

This keynote makes the business case for a clear focus on promoting and communicating student outcomes throughout the recruitment process. It explores the benefits that students value most from study abroad, and how institutions can both measure those impacts and better communicate them to prospects, current students, and alumni. 

18:00 - 18:55Room 1
Recruitment lab: Building better career services for international students
Market Intelligence Discussion
Moderator
Craig Riggs
Craig Riggs
Craig Riggs is the editor of ICEF Monitor, the industry's leading source of market intelligence for international student recruitment, and the publisher of ICEF Insights, an annual magazine focused on the most important trends and issues shaping international education. His work on both publications places him in constant contact with the latest research, best practices, and leading-edge strategies in the field. He has led international marketing for both private and public-sector institutions, is the co-founder of a longstanding consulting practice dedicated to publishing and education, and has more than 25 years’ experience in building international markets. Craig holds a Masters in Publishing and is an adjunct professor at Simon Fraser University.
Editor in Chief, ICEF Monitor
Panelist
Dr David Di Maria
Dr David Di Maria
David L. Di Maria is Vice Provost for Global Engagement at the University of Maryland, Baltimore County, where he oversees international programs, partnerships and strategy. He is an active scholar-practitioner who regularly presents, publishes, teaches and consults on critical issues impacting international education. Di Maria previously served as president of AIRC: The Association of International Enrollment Management, chair of NAFSA's International Enrollment Management and International Education Leadership Knowledge Communities and he is a former faculty member for AIEA’s Leadership Academy for New Senior International Officers. His recent honors include receiving NAFSA’s Annual Award for Outstanding Contributions to the Field of International Enrollment Management in 2021, being appointed to the Maryland/Washington, D.C. District Export Council by the U.S. Secretary of Commerce in 2022 and being named among North America’s 50 leading voices in international education by PIE News in 2023. He is the author and editor of more than 50 publications, including five books focused on international education. Di Maria earned a doctorate from the University of Minnesota, where he studied international education from a P-16 perspective
Vice Provost for Global Engagement, University of Maryland, Baltimore County
Panelist
Sanam Arora
Sanam Arora
Sanam Arora is the Founder and Chair of NISAU, the apex body representing Indian students and alumni in the UK, and a leading voice in international education and youth policy. She serves as a Commissioner on the UK’s International Higher Education Commission and is a Governor at London Metropolitan University. Named one of the 50 most influential people in global education, Sanam bridges the worlds of policy, education, and investment strategy—advising global asset managers on strategy and transformation, while championing student welfare and India-UK collaboration. Her work has earned her numerous honours, including the prestigious PIEoneer Award for Outstanding Contribution to the HE Industry
Founder and Chairperson, National Indian Students and Alumni Union UK (NISAU)
Panelist
Ed Holroyd Pearce
Ed Holroyd Pearce
Ed co-founded CRCC Asia in 2006 and Virtual Internships in 2018. In 2022, Virtual Internships completed a Series A funding round of $14M. Combined these organizations have served 20,000+ students through partnerships with hundreds of universities worldwide. Ed has a deep understanding of work experience best practice and has delivered programming for marginalized communities including refugees, women returners and neurodiverse individuals. Ed speaks Chinese, Spanish, French and conversational Thai and Cantonese and holds degrees from University of Cambridge, University of London - SOAS and Bayes Business School (MBA). Alongside roles at VI and CRCC Asia, Ed provides consultancy to several education and edtech institutions around the world.
Co-founder, Virtual Internships & CRCC Asia

Institutions and schools are being challenged to provide expanded and improved career supports for international students, and to smooth the students’ transition to work both in their study destination and in their home countries. There is a lot of complexity here, but also a great deal of opportunity. And that is exactly what we will explore in this collaborative workshop led by expert-practitioners.

18:00 - 18:55Room 2
ICEF Monitor Global Summit roundtable series
Roundtables
Moderator
Rob Burchell
Rob Burchell
Rob brings over 15 years of experience in senior cultural exchange roles across the UK, Australia, New Zealand, Germany, and Canada — a passion sparked by his early experience playing and coaching rugby in the Caribbean Since 2022, he has served as Managing Director of Hanover CRM, combining his deep industry expertise with a firm belief in the power of technology to transform businesses and drive growth.
Managing Director, Hanover CRM
Moderator
Paul Humphreys
Paul Humphreys
Paul Humphreys is the founder and CEO of StudentCrowd, the leading data and decision platform for the student accommodation and higher education sectors. Since 2014, he has grown the platform to support over 14 million students. In 2018, he helped build StudentCrowd’s real-time market insights product for 100% PBSA-market coverage - this product now served the entire PBSA ecosystem (investors, operators, universities, and advisors) across the UK and Europe. With a background in data analytics, Paul is passionate about helping students and businesses make informed decisions. He regularly shares data-driven insights from the StudentCrowd platform at industry events, offering a fact-based view into student demand, market shifts, and operational performance.
Founder & CEO, StudentCrowd
Moderator
Matt Durnin
Matt Durnin
Matt leads Nous Group’s higher education practice in North America and works globally as an expert in international student recruitment and overseas academic delivery. Before joining Nous, he was the British Council’s Global Head of Insights and Consultancy, where he supported UK universities with their internationalisation around the world. Matt was based in China for 13 years and has worked on the ground in over 40 countries.
Principal, Nous Group
Moderator
Jin Yuan
Jin Yuan
Jin is the Head of External Relations at Uoffer Global, a leading provider of student recruitment services and higher education strategy. She brings a high-performing, binational team in China and the UK to deliver innovative marketing intelligence, sustainable brand positioning, and profitable recruitment outcomes for over 100 partner universities across the UK, Australia, Ireland, Malaysia, and New Zealand. Jin’s proven track record includes joint campaigns with Education in Ireland in China, joint executive teaching scholarship initiatives with Oxford Saïd Business School, and innovative Gen Z engagement programmes that align institutional goals with evolving student values. Jin graduated from University of Manchester, in the UK, with a degree in Public Policy. In addition, she holds a degree in Political Science From Human Normal University in China. Earlier in her career, she worked with China’s Municipal Committee on a diverse range of apprenticeship and TNE education reform projects, strengthening international partnerships and shaping policy frameworks that supported long-term cross-border collaboration.
Head of External Relations, Uoffer Global
Moderator
Christina Ke
Christina Ke
Christina Ke, brings 15 years of expertise in international student recruitment to drive market growth. She leads global teams with a focus on innovative strategies, supporting over 100 universities and pathway providers worldwide, including Trinity College Dublin, University College Dublin, University College Cork, Dublin City University, and Cambridge Education Group. In the past year, her leadership in Uoffer’s Ireland strategy tripled student recruitment, establishing the company as a leading recruiter in the Irish market. Christina champions sustainable global student mobility, integrating AI-driven tools for personalised university selection, offering value-added services, and internship opportunities to create a robust international student ecosystem. In 2024, she led collaborations with the Higher Education Policy Institute (HEPI) to strengthen strategic partnerships and advance international education.
UK Managing Director, Uoffer Global
Moderator
Dr Lydiah Kemunto Bosire
Dr Lydiah Kemunto Bosire
Dr. Lydiah Kemunto Bosire is the Founder and Chief Executive Officer of 8B, the first VC-funded fintech platform accelerating the transformation of African youth into the innovation engine for the 21st century by facilitating their access to fair education loans to enroll in US and global universities. 8B aligns incentives among stakeholders, including lenders, impact capital, students and colleges, thereby building a superhighway connecting the world’s fastest-growing university-age population to both global higher education and to capital markets. The mission of 8B is to enable African brilliance to have a global impact. 8B has been featured in various media, including on CNN International, Bloomberg, and on Forbes. 8B was invited to make a commitment at 2022 meeting of the Clinton Global Initiative.
Founder & CEO, 8B Education Investments
Moderator
Dr Suzanna Tomassi
Dr Suzanna Tomassi
Dr Suzanna Tomassi is a UK-based specialist in higher and transnational education (TNE), currently with the UK Department for Business and Trade. Her global career spans four continents, where she’s created over 200 commercial opportunities and forged 100+ university partnerships, benefiting over 100,000 students. Behind the scenes, Suzanna has dealt with providers’ challenges abroad and helped remove barriers so UK organisations could thrive overseas. She has worked alongside politicians, sector CEOs, partner institutions, and students to promote the UK HE sector in trade, legislation and other negotiations internationally. With extensive experience in business development and risk management, Suzanna has collaborated with leading TNE providers and managed academic, commercial, and quality assurance aspects of internationalisation, including collaborative provision and online learning. Holding a PhD, MBA, two Masters degrees, and Senior Fellowship of AdvanceHE, Suzanna is also a qualified coach. She has published and presented widely on higher education and internationalisation in the UK and abroad.
Higher Education and Transnational Education Specialist, Department for Business and Trade

As distinct from a panel session or keynote, the roundtables provide a space for a less-structured discussion but with guidance from an informed specialist. To provide that guidance, each table is led by a host whose role is to moderate and animate the discussion around the topic at hand.


There will be a single sitting for each table, beginning at 18:00 and lasting 55 minutes. We are inviting each table host to open the session with some introductory remarks of up to 10 minutes to introduce fresh data insights, a case example, or otherwise set the context for the discussion to follow.


Roundtables' topics:

  1. How to train your AI: New techniques and tools for recruiters - Rob Burchell
  2. Innovate to attract: PBSA aolutions for the next wave of global students - Paul Humphreys
  3. New directions in TNE - Matt Durnin & Dr Suzanna Tomassi
  4. What can we expect from the Chinese market this year? - Jin Yuan & Christina Ke
  5. Unlocking global potential: New models for financing African students’ study abroad - Dr Lydiah Kemunto Bosire
18:00 - 18:55Room 3
The Peer-to-Peer Effect: Activating ambassadors and alumni networks
Market Intelligence Panel discussion
Moderator
Martijn van de Veen
Martijn van de Veen
Martijn van de Veen is the Chief Business Development Officer at ICEF, a leading global organisation that facilitates connections within the international education industry. In his role, Martijn oversees strategic growth initiatives, with a current focus on emerging study destinations, particularly in East and Southeast Asia. He also explores the synergies between online learning and international education and is responsible for strategic growth within relevant industry verticals, especially digital/AI, accommodation, and finance. On top of being the host of the leading ICEF Podcast series for international education professionals, Martijn frequently moderates ICEF webinars as well as panel discussions at ICEF events around the world, covering topics from policy changes and digital innovations to student flows and emerging destinations. In addition, in 2023 Martijn was recognised as one of the 50 leading voices in European international education by The Pie News. Martijn's extensive career in international education includes his time as the Global Director of the International Student Identity Card (ISIC) and as the Founder and MD of ‘Student Card Service Japan’. With a degree in Japanese, French, and International Business Communications, and having lived and worked in multiple international locations including Tokyo, Paris, Ho Chi Minh City, Vancouver, Bangkok and Amsterdam, Martijn brings a wealth of international education sector insights and a broad global perspective.
Chief Business Development Officer, ICEF
Panelist
George Grainger
George Grainger
George Grainger is the co-founder of Alumnify and an experienced adviser to growth-stage businesses. He began his career in international education with SI-UK in Tokyo before moving into corporate advisory, where he has supported a range of organisations on fundraising and strategic growth. George founded Alumnify to help universities them better engage prospective students through the authentic voices of their alumni — bringing storytelling and student experience to the heart of global recruitment.
Co-founder, Alumnify
Panelist
George Olesen
George Olesen
George Olesen is the Co-Founder and CEO of The Ambassador Platform, now part of IDP Education Group. He began building the platform shortly after studying at the University of Durham, driven by a simple idea: that students are often the best people to support and guide other students. Since then, the platform has grown steadily, helping universities in more than 20 countries connect prospective students with current ambassadors to provide honest, peer-led insights about university life through content and conversations. In 2023, The Ambassador Platform joined the IDP Education Group, and George now works closely with IDP teams to embed peer-to-peer engagement into global student placement and marketing services. His focus remains on listening to students, learning from partners, and continuing to evolve how authentic student experiences are shared across the recruitment journey. At the ICEF Monitor Global Summit, George will share reflections on what he and his team have learned from building peer-led communities, and how these approaches can support more informed, human-centred recruitment strategies.
Co‑founder & CEO, The Ambassador Platform (an IDP Product)
Panelist
Sanna Heikkinen
Sanna Heikkinen
Sanna Heikkinen started her career in international education in 2006 and has spent the past 13 years in student marketing and recruitment. During this time, she has contributed to the development of the UniOulu Ambassador Programme at the University of Oulu, bringing domestic and international ambassador programmes together, and now manages a team of 120 student ambassadors from around the world. In 2020, she developed student ambassador activities at the University of Helsinki. The following year, she and her colleagues at the University of Oulu were proud to receive the University of Oulu Equality and Diversity Award for their inclusive work in applicant marketing. At the ICEF Monitor Global Summit, Sanna will share her insights on how to ethically manage a large network of student ambassadors as a strategic solution in student marketing and recruitment.
Marketing Designer, University of Oulu

It has long been a truism in international recruitment, that you “make four students out of two, and six students out of four.” That is, you build your enrolment over time by ensuring the students you already have on campus have a great experience and can become enthusiastic advocates for your institution or school. 


This session features a panel of specialists, each with an interesting perspective, and a slightly different model, for building and activating ambassador networks.

19:00 - 21:00
Evening Reception
Filter
Filter by Times
Filter by Room
Filter by Topic