ICEF Monitor Global Summit - Seminar Programme

View the full programme of seminars, panel discussions, and interactive roundtable debates for the ICEF Monitor Global Summit 2025, where we welcome guest speakers, panellists, and attendees to discuss the latest innovations in international education. The programme will take place on Friday, 12th September between 10:30 and 19:00.

Fri • Sep 12
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10:30 - 10:55Room 1
Welcome and opening plenary: What's next? A big picture view of student mobility and decision making
Thought Leadership Presentation
Presenter
Craig Riggs
Craig Riggs
Craig Riggs is the editor of ICEF Monitor, the industry's leading source of market intelligence for international student recruitment, and the publisher of ICEF Insights, an annual magazine focused on the most important trends and issues shaping international education. His work on both publications places him in constant contact with the latest research, best practices, and leading-edge strategies in the field. He has led international marketing for both private and public-sector institutions, is the co-founder of a longstanding consulting practice dedicated to publishing and education, and has more than 25 years’ experience in building international markets. Craig holds a Masters in Publishing and is an adjunct professor at Simon Fraser University.
ICEF Monitor, Editor in Chief, ICEF

This opening session sets out the context for the 2025 Summit programme with a high-level view of the most important trends shaping international student mobility, and the factors driving student choice and study abroad planning.

11:00 - 11:25Room 2
The new recruitment marketing playbook: Where do leads come from?
Market Intelligence Presentation

Events, agents, alumni and peer-to-peer, social media and messaging apps, websites, search and AI: how do students first encounter an institution or school, and begin to consider it for study abroad? This keynote presentation will offer data-based insights on these very questions and share the latest of what we know now about how students discover and filter their options for overseas study.

11:00 - 11:25Room 3
Managing recruitment channels: Agents, in-country reps, and other local partners
Market Intelligence Presentation

This important keynote takes a deeper dive into best practices for building and managing international partner networks, especially those including agents, in-country representatives, schools, and other institutional partners in international student markets.

11:30 - 12:25Room 1
Lessons from the big four: The future of international education in the world's leading destinations
Market Intelligence Panel discussion
Panelist
Dr Fanta Aw
Dr Fanta Aw
Fanta Aw, PhD, has been a dedicated member and leader within NAFSA since 1996 and currently holds the position of Executive Director and Chief Executive Officer. From 2013 to 2016, she served as NAFSA's President and Board Chair. Dr. Aw is a recognized and highly respected figure in the fields of international education and higher education administration. Dr. Aw dedicated her academic and professional careers to American University (AU) in Washington, D.C., where she achieved several degrees. Her accomplishments include a BS in accounting, an MA in public administration with a specialisation in organisational development, and a PhD in sociology with a focus on international education, social stratification, and transnational migration. Throughout her extensive tenure at AU, Dr. Aw held numerous leadership positions, most recently serving as Vice President of Undergraduate Enrollment, Campus Life, and Inclusive Excellence. Notably, she received recognition as an award-winning teacher, having fulfilled the role of Hurst Senior Professorial Lecturer at AU's School of International Service. In 2023, Dr. Aw's remarkable AU contributions were honoured with the Neil Kerwin Alumni Achievement Award. Furthermore, she actively participates as a member of the Global Advisory Board of Times Higher Education and has previously chaired the board of ETS TOEFL. Originally hailing from Mali, West Africa, Dr. Aw has resided in both East and West Africa, as well as the United States, fostering a broad and diverse cultural perspective. Her passion for global experiences has led her to explore nearly 60 countries. Dr. Aw is a frequent keynote speaker, sharing her expertise on various topics including international educational exchanges, diversity and inclusion in higher education, and U.S. immigration. Her expertise has been acknowledged by major global media outlets, including CNN, Agence France Press, USA Today, Washington Post, The Chronicle of Higher Education, National Public Radio, Middle East Broadcast Corporation, Washington Business Journal, WAMU, Washington Diplomat, and China Daily.
Executive Director & CEO, NAFSA
Panelist
Phil Honeywood
Phil Honeywood
Phil has been IEAA's Chief Executive Officer since November 2011. Previously, he was a Member of the Victorian State Parliament (1988–2006), Minister for Tertiary Education, Training and Multicultural Affairs (1996–1999) and Deputy Leader of the Opposition (2002–2006). Since retiring from politics, Phil worked at Stott’s Business College and Cambridge International College. Phil is the Co-Convener of the National Council for International Education, Chairman of the Roundtable of International Education Peak Body CEOs, Deputy Chair of the Tuition Protection Services Board and a member of the Education Visa Consultative Committee. He also sits on the New South Wales and StudyPerth International Education Advisory Boards.
CEO, International Education Association of Australia (IEAA)
Panelist
Larissa Bezo
Larissa Bezo
Larissa Bezo is the President and Chief Executive Officer of the Canadian Bureau for International Education (CBIE), the national voice advancing Canada’s international education sector. With over three decades of experience across public service, international development, and international education sectors, she brings a wealth of expertise and a deep commitment to global engagement and institutional excellence. Ms. Bezo has held senior leadership roles in both government and the not-for-profit sector, including serving as Deputy Clerk and Deputy Cabinet Secretary for the Government of Saskatchewan and as Senior Advisor to a Federal Royal Commission. Her transition from a distinguished career in public service to international relations reflects her enduring dedication to global development and cooperation. She has held senior assignments with the World Bank, the Asian Development Bank, and the International Centre for Policy Studies in Ukraine. Over the past 20 years, Ms. Bezo has worked extensively in international development and international education, advising governments and multilateral organizations on institutional capacity building, governance, public sector reform, access to justice, and the development of legal, regulatory and policy frameworks. She is widely recognized for her ability to lead with strategic clarity, foster resilient partnerships, and navigate complex intercultural and political environments. A passionate advocate for the transformative power of education, Larissa Bezo believes deeply in its ability to drive social progress, foster mutual understanding, and empower individuals and communities around the world. She is equally committed to advancing Canada’s role and place in the world—promoting inclusive global engagement, knowledge diplomacy, and international collaboration through education. Ms. Bezo holds a Master of Arts in Political Science from the University of Regina.
President & CEO, Canadian Bureau for International Education (CBIE)

Each of the big four study destinations – the United States, United Kingdom, Australia, and Canada – have been badly disrupted by rapidly changing policies and political contexts over the past 18 months. There are important takeaways for all international educators and this panel of sector leaders will share the lessons learned and the path forward for each country.

11:30 - 12:25Room 2
Recruitment lab: Building capacity to recruit across digital channels
Market Intelligence Discussion

This collaborative workshop will showcase innovative strategies and best practices for recruiting through digital channels, and will also open up space for expanded audience participation and discussion leading to concrete takeaways for recruitment marketing.

11:30 - 12:25Room 3
Recruitment lab: Advanced techniques for managing in-country networks
Market Intelligence Discussion
Panelist
Gordon Lunan
Gordon Lunan
Gordon Lunan works in global student recruitment and international education strategy. As VP of Recruitment Operations at INTO University Partnerships, he focuses on growth strategies supporting quality and performance within our global agent network. Gordon has over 20 years experience working in partnership with agents and is keenly interested in making agent-sourced recruitment more transparent, data-informed and student-centred.
VP, Recruitment Operations, INTO University Partnerships
Panelist
Hersha Pandya
Hersha Pandya
Hersha Pandya is the Executive Director for Partnerships, UK and Europe for M Square Media (MSM) Hersha has an extensive background in academia, business and education. Currently based in the UK Hersha has two decades of experience working for higher education systems. She was Director of Undergraduate Programmes at University of Hertfordshire law school, International Regional Director at the University of Greenwich and most recently Director of HE Partnerships at ICEF. Hersha has utilised her academic and commercial experience to bring proven success in developing strategies and campaigns for global universities to promote international education.
Head of International Marketing & Student Recruitment, Bournemouth University

Learn from master-practitioners the latest strategies for managing partner networks in-country, and share your own experiences and lessons learned in this collaborative workshop.

13:30 - 13:55Room 1
Recruiting with intent: Attracting best-fit students
Thought Leadership Presentation

There are so many dots to connect in your international recruitment strategy: diversification by country of origin, recruiting for specific fields of study, targeting specific student profiles that lead to better retention and graduation results, and/or focusing on attracting students to help address labour market gaps in your country or theirs. This keynote will explore how you can balance those many priorities in your recruitment marketing. 

14:00 - 14:55Room 1
Where is student demand going this year?
Market Intelligence Panel discussion
Moderator
Martijn van de Veen
Martijn van de Veen
Martijn van de Veen is the Chief Business Development Officer at ICEF, a leading global organisation that facilitates connections within the international education industry. In his role, Martijn oversees strategic growth initiatives, with a current focus on emerging study destinations, particularly in East and Southeast Asia. He also explores the synergies between online learning and international education and is responsible for strategic growth within relevant industry verticals, especially digital/AI, accommodation, and finance. On top of being the host of the leading ICEF Podcast series for international education professionals, Martijn frequently moderates ICEF webinars as well as panel discussions at ICEF events around the world, covering topics from policy changes and digital innovations to student flows and emerging destinations. In addition, in 2023 Martijn was recognised as one of the 50 leading voices in European international education by The Pie News. Martijn's extensive career in international education includes his time as the Global Director of the International Student Identity Card (ISIC) and as the Founder and MD of ‘Student Card Service Japan’. With a degree in Japanese, French, and International Business Communications, and having lived and worked in multiple international locations including Tokyo, Paris, Ho Chi Minh City, Vancouver, Bangkok and Amsterdam, Martijn brings a wealth of international education sector insights and a broad global perspective.
CBDO, ICEF
Panelist
Amanda Malu
Amanda Malu
Amanda Malu is the Chief Executive of Education New Zealand Manapou ki te Ao (ENZ). Amanda has deep experience in the public sector, education, and marketing, as well as experience across borders and with international education through her past roles. She has held senior leadership roles across education and health sectors. Prior to ENZ, she was Deputy Chief Executive Service Delivery at ACC, and formerly Chief Executive at Whānau Āwhina Plunket, leading the organisation through extensive change over five years in the role. She has also held senior marketing and communication roles, including at the Tertiary Education Commission and in the vocational education sector. As ENZ’s Chief Executive, Amanda is responsible for leading ENZ in promoting Aotearoa New Zealand as a study destination and helping our country realise the social, cultural, and economic benefits of international education.
CEO, Education New Zealand
Panelist
Venky Shankararaman
Venky Shankararaman
Venky Shankararaman is a Professor of Information Systems (Education) and Vice Provost (Education) at Singapore Management University (SMU). He holds a PhD in Engineering from the University of Strathclyde, Glasgow, UK. His current areas of specialization include digital transformation, business process management and analytics, enterprise architecture and integration and higher education leadership. He has around 30 years of experience in the IT industry in various capacities as a researcher, academic administrator, educator, IT professional and industry consultant. Professor Venky has contributed significantly to Computing and Information Systems education nationally and internationally. He was awarded the Public Administration Medal (Silver) and Public Administration Medal (Bronze) by Singapore Government for his contribution to education. He was awarded the SAP Outstanding Academic Award for Southeast Asia; the award was presented by SAP to recognize his contributions to enterprise systems education. He was also awarded the Association of Information Systems (AIS) Award for Outstanding Contribution to IS Education. At SMU, he has won several awards namely Distinguished Educator, SMU-X (Experiential Project Based Learning) Excellent Teacher Award and the Distinguished Teacher Award. He is the current President of the Asia Pacific Association for International Education (APAIE). He is member of the ACM Education Advisory Committee, and senior member of Singapore Computer Society (SCS), and member of the executive committee for the SCS Cloud Computing Chapter. He has published over 100 papers in academic journals and conferences.
President, Asia-Pacific Association for International Education (APAIE)
Panelist
Dr Dr Andreas Hoeschen
Dr Dr Andreas Hoeschen
Andreas Hoeschen is director of the DAAD London Office. He joined the DAAD in 2005 and since then he has held various leading positions in Policy Planning, Transnational Education and Financial Services at the DAAD head office. Prior to taking up his duties in London in April 2025 he was Head of the DAAD Internationalisation Programmes Division and Head of the DAAD Moscow Office.
Director, DAAD Branch Office London

There is plenty of evidence of a shift in student demand from the Big Four destinations to a much wider field of options in Europe, Asia, and elsewhere. This expert panel of sector-leaders will share observations of how those changing student preferences are playing out this year, and the key strategies now in use in emerging or alternate destinations that are keen to further build their foreign enrolments.

14:00 - 14:55Room 2
Recruitment lab: Proven strategies for boosting conversion to enrolment
Market Intelligence Discussion
Panelist
Gordon Scott
Gordon Scott
Gordon Scott is Managing Director of employability skills training provider Successful Graduate which delivers client-branded student preparation and employability training platforms, developing academic and job skills at scale across the entire student lifecycle. Successful Graduate supports clients around the world. Gordon was also the founder of Study Brisbane in 2008 at a time when the industry required a collective approach to international student recruitment and engagement in the wake of the global financial crisis, negative publicity concerning Australia’s international education offering, the high value of the Australian dollar and poor social inclusion of students in Australia. He then launched Successful Graduate in 2014, dedicated to improving the employability of international students. Gordon is a Senior Fellow of the IEAA and served for two years as a Board member. He is a past member of the Queensland International Education and Training Advisory Council. Successful Graduate won the 2023 PIEoneer Award for Digital Innovation in Student Recruitment after 6 years of becoming a finalist in employability, public private partnership and digital learning categories. Persistence pays off!
Managing Director, Successful Graduate

In a more competitive recruitment environment, it is more critical than ever to efficiently target best-fit prospects, convert them to application, and then to retain those admitted students through to enrolment. This collaborative session will showcase findings and best practices from a panel of expert-practitioners to zero in on the key factors driving conversion today.

14:00 - 14:55Room 3
Managing the top of the enrolment funnel: Where AI meets the CRM
Market Intelligence Panel discussion
Panelist
Mark Pettitt
Mark Pettitt
Mark’s 25+ year career in education has been distinguished by his relentless quest for the new. He seeks innovation whenever a new approach, technology or partnership can deliver significantly better results for the team or client he’s working with. It’s how he’s built a remarkable record in helping solve sometimes intractable challenges for clients and energising complex organisations to function at their best. Mark has founded successful companies that have delivered exciting breakthroughs in service delivery for the education sector. He’s brought his positivity and boundless energy to pioneering projects in student acquisition and retention, admissions and agent management, and large system implementation. In each case, he’s applied new thinking to old methods, to simplify, streamline and optimise student acquisition, student retention and student success, and always with a firm grasp on the realities of resourcing, underpinned by his unrivalled grasp of EdTech. He’s determined in helping clients achieve quick wins that evolve into sustainable growth, reducing risk for clients by unearthing the potential for greater rewards through testing and scalability.
Founder & CEO, Edified

This expert panel will explore innovative uses of AI agents and other key technology tools at the very top of the enrolment funnel: at the enquiry (and even pre-enquiry) stage. The panelists will also reflect on key lessons for managing high volumes of student enquiries, including filtering for best-fit students, and engaging students during their journey to admission and enrolment.

15:30 - 15:55Room 1
Hiding in plain sight: Get the competitive edge with outstanding student services
Thought Leadership Presentation
Presenter
Dr Sarah Todd
Dr Sarah Todd
Having spent the past 20+ years as a senior executive of universities in Australia and NZ, leading their broader internationalisation strategy and activities, Sarah has recently joined QS as Principal Consultant. Prior to taking on executive roles, she was Professor of Marketing, with a particular focus on consumer behaviour. Alongside her higher education experience, Dr Todd has held a number of board and advisory roles at local, national and international levels, including being President of APAIE from 2017 until 2023.
Principal Consultant, QS

There are so many factors affecting student decision-making for study abroad, and, needless to say, not all can be controlled by an individual institution, school, or agency. But one area where we can exercise a great deal of influence is in the quality and range of wrap-around services that we provide for our students. Whether accommodation or student advising or career counselling, those supports are a key component of the international study experience. 


As this keynote will reveal, they also relate directly to recruitment and retention, and represent a real source of strategic advantage for every international educator.

15:30 - 17:30Room 3
ICEF Monitor Global Summit Roundtable Series
Roundtables
16:00 - 16:55Room 1
Three key reasons that we are now all in the student housing business
Market Intelligence Panel discussion
Panelist
Paul Humphreys
Paul Humphreys
Paul Humphreys is the founder and CEO of StudentCrowd, the leading data and decision platform for the student accommodation and higher education sectors. Since 2014, he has grown the platform to support over 14 million students. In 2018, he helped build StudentCrowd’s real-time market insights product for 100% PBSA-market coverage - this product now served the entire PBSA ecosystem (investors, operators, universities, and advisors) across the UK and Europe. With a background in data analytics, Paul is passionate about helping students and businesses make informed decisions. He regularly shares data-driven insights from the StudentCrowd platform at industry events, offering a fact-based view into student demand, market shifts, and operational performance.
Founder & CEO, StudentCrowd

Any international educator will tell you: if a visiting student isn’t happy with their accommodation they won’t be happy with anything else about their study abroad experience. That’s how important affordable and attractive student housing is. Add to that that there are now significant constraints on access to housing stock in many destinations – and a growing responsibility for institutions and partners to ensure that its availability for incoming students – and we arrive at a point where housing is now everyone’s concern.


This panel will open with new data insights on what students value most in terms of housing options during study abroad, and the latest trends in the marketplace. We will go from that important context to a wide-ranging discussion on some of the key issues in student housing and how institutions, service providers, and other stakeholders are working together to solve them.

16:00 - 16:55Room 2
Recruitment lab: Real innovation in international student services
Market Intelligence Discussion
Panelist
Dr Sarah Todd
Dr Sarah Todd
Having spent the past 20+ years as a senior executive of universities in Australia and NZ, leading their broader internationalisation strategy and activities, Sarah has recently joined QS as Principal Consultant. Prior to taking on executive roles, she was Professor of Marketing, with a particular focus on consumer behaviour. Alongside her higher education experience, Dr Todd has held a number of board and advisory roles at local, national and international levels, including being President of APAIE from 2017 until 2023.
Principal Consultant, QS

This collaborative workshop will showcase some fascinating case examples of outstanding services for international students, and then open up into a “hands-on” working session where audience members and panelists will work together to brainstorm new areas for service improvement or innovation.

17:30 - 17:55Room 1
Starting with outcomes: The link between recruitment and student success
Thought Leadership Presentation

This keynote makes the business case for a clear focus on promoting and communicating student outcomes throughout the recruitment process. It explores the benefits that students value most from study abroad, and how institutions can both measure those impacts and better communicate them to prospects, current students, and alumni. 

17:30 - 19:30Room 3
ICEF Monitor Global Summit Roundtable Series
Roundtables
18:00 - 18:55Room 1
Recruitment lab: Building better career services for international students
Market Intelligence Discussion
Panelist
Dr David Di Maria
Dr David Di Maria
David L. Di Maria is Vice Provost for Global Engagement at the University of Maryland, Baltimore County, where he oversees international programs, partnerships and strategy. He is an active scholar-practitioner who regularly presents, publishes, teaches and consults on critical issues impacting international education. Di Maria previously served as president of AIRC: The Association of International Enrollment Management, chair of NAFSA's International Enrollment Management and International Education Leadership Knowledge Communities and he is a former faculty member for AIEA’s Leadership Academy for New Senior International Officers. His recent honors include receiving NAFSA’s Annual Award for Outstanding Contributions to the Field of International Enrollment Management in 2021, being appointed to the Maryland/Washington, D.C. District Export Council by the U.S. Secretary of Commerce in 2022 and being named among North America’s 50 leading voices in international education by PIE News in 2023. He is the author and editor of more than 50 publications, including five books focused on international education. Di Maria earned a doctorate from the University of Minnesota, where he studied international education from a P-16 perspective
Vice Provost for Global Engagement, University of Maryland, Baltimore County

Institutions and schools are being challenged to provide expanded and improved career supports for international students, and to smooth the students’ transition to work both in their study destination and in their home countries. There is a lot of complexity here, but also a great deal of opportunity. And that is exactly what we will explore in this collaborative workshop led by expert-practitioners.

18:00 - 18:55Room 2
The Peer-to-Peer Effect: Activating ambassadors and alumni networks
Market Intelligence Panel discussion
Panelist
George Grainger
George Grainger
George Grainger is the co-founder of Alumnify and an experienced adviser to growth-stage businesses. He began his career in international education with SI-UK in Tokyo before moving into corporate advisory, where he has supported a range of organisations on fundraising and strategic growth. George founded Alumnify to help universities them better engage prospective students through the authentic voices of their alumni — bringing storytelling and student experience to the heart of global recruitment.
Co-founder, Alumnify
Panelist
George Olesen
George Olesen
George Olesen is the Co-Founder and CEO of The Ambassador Platform, now part of IDP Education Group. He began building the platform shortly after studying at the University of Durham, driven by a simple idea: that students are often the best people to support and guide other students. Since then, the platform has grown steadily, helping universities in more than 20 countries connect prospective students with current ambassadors to provide honest, peer-led insights about university life through content and conversations. In 2023, The Ambassador Platform joined the IDP Education Group, and George now works closely with IDP teams to embed peer-to-peer engagement into global student placement and marketing services. His focus remains on listening to students, learning from partners, and continuing to evolve how authentic student experiences are shared across the recruitment journey. At the ICEF Monitor Global Summit, George will share reflections on what he and his team have learned from building peer-led communities, and how these approaches can support more informed, human-centred recruitment strategies.
Co‑founder & CEO, The Ambassador Platform (an IDP Product)
Panelist
Sanna Heikkinen
Sanna Heikkinen
Marketing Designer, University of Oulu

It has long been a truism in international recruitment, that you “make four students out of two, and six students out of four.” That is, you build your enrolment over time by ensuring the students you already have on campus have a great experience and can become enthusiastic advocates for your institution or school. 


This session features a panel of specialists, each with an interesting perspective, and a slightly different model, for building and activating ambassador networks.

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