This guide has been put together to help you prepare for the event and get ready to make the most of your experience. If your question isn’t covered below, your account manager or the events team (emt@icef.com) will be happy to help.

• You will receive a confirmation email upon registering.
• Around three months before the event, an information pack will also be shared with everything you need to know, including visa support, information on travelling to the venue, and the programme.
• If you have a meeting schedule, you will receive login details for the Marcom eSchedule Pro platform five weeks before the event.
• If you are an agent with accommodation provided by ICEF, you will receive hotel confirmation details approximately four weeks before the event.
• We also recommend you view the event terms & conditions to understand what is expected from your participation.

• Marcom eSchedule Pro is our meeting platform, where you can arrange meetings and explore potential partners.
• If you are new to using the platform, we recommend taking a look at these guides: Getting Started, Scheduling Meetings – Useful Hints & Tips, Video tutorials
• Login details will be shared five weeks before the event.
• Attendance for the seminars and evening receptions are optional but highly recommended to maximise your attendance at the event.
• At selected events, there is also the opportunity for you to claim CPD accreditation from attending the seminars.
• Further details on the event and seminar programme will be available on the event page and information pack.

• If you are a provider looking to host a FAM tour, you must submit the tour to ICEF for approval, which you can do here. Tours must be held outside the official event dates/times.
• If you are an agent looking to attend FAM tours, you can view them on the event page and you will also be notified via email of available tours.
• Please note that FAM tours are not arranged by ICEF.

• Please contact visasupport@icef.com as early as possible if you require visa support.
• You can also refer to the information pack for further guidance on visa requirements.

• Educators will have a meeting table within the main hall(s).
• Service providers will have a display table or booth* (*at selected locations) which will be located either within the meeting hall(s) or within the foyer area.
• You’re welcome to brand your space and bring marketing materials to hand out. Popular items include a branded tablecloth, sustainable giveaways, and reusable table top roller banners.
• Table dimensions are included in the information pack.
• If you have a booth, you will be contacted by the event manager for details on dimensions and inclusions.
• Please note that only organisations with a display table or booth are permitted to display roller banners. Educator meeting tables are limited to tabletop items only.
• Wifi and power is included at your table / booth.

• At certain events, you can attend a dedicated session on how to maximise your event attendance. See the seminar schedule for further details.
• Look for the ‘first time’ symbol on participants’ badges to connect with others who are also navigating the event for the first time

• View your schedule on the Marcom eSchedule Pro event page or through the ICEF app.
• We recommend you view your schedule online rather than relying on a printed copy in case there are changes whilst you are onsite.

• Please report any no-shows by clicking the below button next to the relevant meeting slot in your Marcom schedule. This alerts both the participant and the ICEF team who will attempt to contact the participant on your behalf.
• If you have any queries regarding no shows, please go to the registration desk onsite.