Terms and conditions

ICEF Academy Course Certification Exam Terms and Conditions

By undertaking an ICEF Academy Course Exam, you are agreeing to the following terms and conditions.

  1. You will not provide any false information to ICEF Academy. You must give complete and correct information upon registration.
  2. You must be the person who has registered the ICEF Academy account in which you are sitting the exam, and the holder of the formal ID which is uploaded to your ICEF Academy Account.
  3. You must not use an account that does not belong to you for any reason.
  4. You must not share your username and password with anyone.
  5. You must use your own name when registering for a ICEF Academy user account. It must match your name as recorded on your formal ID. with the exception that additional given names may be omitted. Unofficial nicknames must not be used.
  6. You must upload the correct identification to confirm your identity and gain access to the relevant Certification Exam.  What is considered acceptable formal ID is outlined in the product description section on the Exam purchase page.
  7. You must only create one ICEF Academy user account. If you have created more than one user account, you must disclose the usernames of these accounts to ICEF Academy before you start the exam. These accounts will be disabled.
  8. If you experience any technical difficulties, you must not create another ICEF Academy user account without our permission.
  9. If your account is suspended or disabled by ICEF Academy, you must not create another account without our permission
  10. You must not study course learning materials, apply for exam access or attempt a Certification Exam from more than one user account. 
  11. If you have more than one qualification, or plan to earn more than one qualification and wish to advertise them separately in our online network directories under different agency information, ICEF Academy will allow the creation of an additional user account. You must contact ICEF Academy to request this. If ICEF Academy approves your additional account/s, please note that you must not enrol in the same agent training course and sit the same certification exam in more than one of the accounts. Retention of more than one user account is permitted for the time that you are required to list separate qualifications under different agency information.
  12. You acknowledge that the exam questions in the Certification Exams are the confidential property of ICEF Academy. You may not share any of the exam contents with other current or prospective candidates, or make them publicly available.
  13. You must confirm your identity by correctly activating your web camera to take footage of you for the entire duration of the exam. The web cam must capture your entire face with clarity and under good lighting from the top of the shoulders up, directly facing the camera. If your web camera is not activated and taking footage as described, your exam attempt will be counted invalid. Before you attempt the exam you must read all of the information on our website for detailed instructions on web camera activation.
  14. You must remain in the same position in front of the web camera from the moment that the exam is activated.  If you are using a portable device such as a laptop or iPad, you must not move around with your device.  
  15. You must be alone for the duration of the exam.
  16. You must complete the exam in privacy, and not communicate with anyone in any form for the duration of the exam. Communication includes, but is not limited to, any form of communication with others in-person, on the telephone, via SMS, on Skype or a similar video calling program, via an instant messaging program, via social media or on online forums. Any incoming calls, text messages, social media notifications, emails, etc must be ignored until the exam is complete and submitted.
  17. The wearing of headphones/headsets or similar is also strictly forbidden regardless of whether communication is captured. It is your responsibility to ensure that you are in a quiet location where you will not be disturbed or interrupted for the course of the exam. Regardless of whether the content of the communication is deemed to be exam related, or you are only suspected of communicating, your exam attempt will be invalidated and you will waive the right to take further attempts.
  18. You must not activate the exam until ready to immediately proceed with the exam. If you activate your exam in advance and do not proceed with it at that moment, your exam attempt will be counted as invalid regardless of whether you take the attempt.
  19. You must sit the exam in a continuous period of time. If you activate your exam attempt and do not complete the exam in the same session, your exam attempt will be invalid.
  20. You must submit your exam attempt within a maximum of 1 hour and 20 minutes. Please note that a timer will display in the top right-hand corner of your screen at all times for the duration of the exam. It will be your responsibility to keep track of the time displayed.
  21. You must ensure that you click on the ‘complete’ button at the bottom of the screen to submit your exam within 1 hour and 20 minutes. If you do not click on ‘complete’ within the time limit, your attempt will be invalid.  Ensure you submit your exam at completion and do not simply close out of the browser window.
  22. If you have adhered to all terms and conditions you may have up to three attempts at the exam if you are not successful on an attempt.
  23. You have up to 6 months to attempt and successfully pass your exam from the date you receive access. This time period also includes any additional attempts you may require (up to 3 with the same fee).
  24. ICEF Academy may suspend or completely disable your user account if you do not comply with our terms and conditions or we are investigating suspected misconduct.
  25. ICEF Academy reserves the right to reject any request for Certification Exam access or any Certification Exam attempt for any reason and is under no obligation to provide an explanation.
  26. Before sitting the exam, you must review the Refund Policy page and by undertaking the exam you acknowledge your acceptance of these terms
  27. ICEF Academy reserves the right to add, amend or remove any terms and conditions to which you have agreed at any time. Your continued use of our services after any such changes are introduced constitutes your acceptance of the revised terms and conditions. You are responsible for keeping yourself updated on any changes.