Frequently Asked Questions
To access a course and its content you must be registered with an ICEF Academy account.
If you have registered and have a verified account, go to All Courses via the top navigation bar on ICEF Academy, or access directly here.
From your chosen course page, click the 'Enroll' button in the box at the top right hand side of the page.
Select Book Your Exam in the top navigation bar of the ICEF Academy site, or go to the page directly from here.
Select the exam you wish you purchase by clicking on 'Add to cart' and selecting 'Buy now'.
Please note, you may only purchase one exam at a time via the online booking system. If you wish to make multiple bookings please contact: email@example.com, or your Agent Relations Manager.
After you have clicked 'Buy Now,' go to 'Cart' - you'll find this in the middle of the top navigation bar.
Select 'Proceed to checkout' and complete your payment details as requested.
Please note - you must upload a copy of your ID and and a profile picture which will be displayed on your agency profile at the time of booking.
Your exam test link is valid for 12 months. You have 3 attempts to pass.
We advise that you take the exam as soon as you can.
Yes. All clients who originally registered through PIER have been transferred to ICEF Academy.
In most cases you will be required to register for a new account in ICEF Academy using the email address you used to access your PIER account.
This will enable us to connect up your old account information, including your existing account information, courses taken, purchases and any certificates you've received.
In some cases, trying to register a new account will trigger a message saying that your registered email already exists. If this is the case you may have an existing MyICEF account and can use this email address and password to log in to ICEF Academy.
If you are having trouble accessing your account please refer to the FAQ 'I'm an existing user, how do I log in' or contact: firstname.lastname@example.org for further assistance.
After purchasing the exam you will receive a request to upload your ID, along with a link to do so.
When logging into ICEF Academy for the first time:
- If you have an existing MyICEF account registered to the same email address you used to access your PIER account, simply login to ICEF Academy using that email address and use your existing password.
- If you are not sure if you have a MyICEF account or can’t remember your password, trigger the ‘reset password’ function. If you have an account registered under the email address you have provided, you will receive an email inviting you to reset your password.
- If you do not receive an email after having attempted step 2, please register for a new account using the register button and the email address you used to access your PIER account, and set a new password.
Any courses you are currently signed up to can be found in your My Account section.
Click on the 'Register' button in the top right hand corner of the ICEF Academy homepage.
Follow the steps and provide the information requested, and this will generate your new account.
You will receive email confirmation to the email address you have registered with.
If you need a new copy of your certificate please contact: email@example.com.
We recommend taking the online versions of the courses, as these contain fully up-to-date information and have been designed to provide the optimal learning experience for you.
If you would prefer to study in e-book format, please note that these are currently undergoing an update and will be available soon.