Frequently Asked Questions

If you are unable to find the answer to your query below, please fill out the form on our Contact Us page, and we will get back to you within 5-7 business days.

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Account and Profile

I'm a new user, how do I create an account?

Click on the ‘Register’ button in the top right hand corner of the ICEF Academy homepage.

Follow the steps and provide the information requested, and this will generate your new account.

You will receive email confirmation to the email address you have registered with.

I'm an existing user, how do I log in to my account?

When logging into ICEF Academy for the first time:

  1. If you have an existing MyICEF account registered to the same email address you used to access your PIER account, simply login to ICEF Academy using that email address and use your existing password.
  2. If you are not sure if you have a MyICEF account or can’t remember your password, trigger the ‘reset password’ function. If you have an account registered under the email address you have provided, you will receive an email inviting you to reset your password.
  3. If you do not receive an email after having attempted step 2, please register for a new account using the register button and the email address you used to access your PIER account, and set a new password.

Any courses you are currently signed up to can be found in your My Account section.

I originally registered with PIER, does my account still exist?

Yes. All clients who originally registered through PIER have been transferred to ICEF Academy.

In most cases you will be required to register for a new account in ICEF Academy using the email address you used to access your PIER account.

This will enable us to connect up your old account information, including your existing account information, courses taken, purchases and any certificates you’ve received.

In some cases, trying to register a new account will trigger a message saying that your registered email already exists. If this is the case you may have an existing MyICEF account and can use this email address and password to log in to ICEF Academy.

If you are having trouble accessing your account  please refer to the FAQ ‘I’m an existing user, how do I log in’ or contact us.

I have forgotten the password to my ICEF Academy account. How do I reset it?

If you have forgotten your password, click on ‘Forgot Password’ on the login page. Enter the email you use for ICEF Academy, and we will send you instructions on how to reset your password.

Why can't I log into my ICEF Academy account?

Incorrect login credentials: Please ensure you are using the email address you registered with ICEF Academy and the correct password associated with it. There may be typos or errors in your credentials.

Forgotten password: Click on ‘Forgot Password’, enter your email ID, and we will send instructions to reset your password.

Forgotten email ID: Please contact us with your full name, certificate or badge number (if any), agency name and address (if applicable), or university/institution name (if applicable).

How can I edit my agency details in my account?

To edit your agency details:

  1. Log in to ICEF Academy.
    Click on ‘My Account’.
  2. Change your agency details under the ‘My Profile’ section.
  3. Click on ‘Update’.

Note: Please contact your agency admin if you don’t have the permissions to edit these details, or contact us.

How do I change the email address associated with my ICEF Academy account?

If you wish to change your email address, please contact us with your full name, certificate or badge number (if any), agency name and address (if applicable), or university/institution name (if applicable). You may be asked to provide further details if so required.

I don't have an agency. Can I still create an account on ICEF Academy?

Yes, you can still create an account on ICEF Academy. During the First Login process, please select ‘I will provide my agency details later‘, if you plan to start or join an agency in the future, or ‘I am a private individual‘, should you wish to keep your agency details private, now and in the future.


Which courses are free-to-study on ICEF Academy?

ICEF Academy currently offers 6 free-to-study courses for education agents and student counsellors. These include the ICEF Agent Training Course (IATC), the Canada Course for Education Agents (CCEA), the Education Agent Training Course (EATC), the US Agent Training Course (USATC), the Irish Education Agent Course (IEAC), and the Advising for Study in France (ASF) course.

Which courses are paid-access courses on ICEF Academy?

ICEF Academy currently offers 1 paid-access course for education providers – the Working With Education Agents Course (WEAC).

How do I enroll into a free-to-study course?

To enroll into a free-to-study course:

  1. Create an ICEF Academy account. If you have registered and have a verified account, you can log in and go to the All Courses page to view all our courses.
  2. From your chosen course page, click the ‘Enroll’ button in the box at the top right hand side of the page.
How do I enroll into a paid-access course?

To buy a paid-access course:

  1. Create an ICEF Academy account by clicking the ‘Register’ button on the top right hand side of the page. If you already have an account, please log in with your registered email ID and password.
  2. Go to the course landing page and click on ‘Enroll Now’.
  3. You will be redirected to your cart. If not, please select ‘Cart’ from the top nav menu.
  4. Click ‘Proceed to checkout’ (add a coupon code if applicable) and complete your payment details as requested.
  5. You can access the course once payment is confirmed.

Note: You can pay for a course using your credit card (Stripe), Apple Pay, Google Pay or via Alipay. Please note that currently, payments through other gateways or debit cards are unavailable.

How do I access a course I have enrolled into?

To access a course you have enrolled into:

  1. Log into ICEF Academy.
  2. Go to the ‘All Courses‘ page and click on the course into which you have enrolled. (OR) Go to ‘My Account‘, click ‘My Courses’ and click on the course into which you have enrolled.
  3. Click ‘Resume Course’ in the box at the top right hand side of the page to pick up the course from where you left off.
Are there any prerequisites to take a course on ICEF Academy?

No, there are no prerequisites to take a course on ICEF Academy. However, since the courses are delivered in English, English proficiency equivalent to an IELTS score of 5.0 (TOEFL iBT 35 minimum) is advisable for candidates with English as a second language.

Is there a deadline by which I have to complete a course?

There is no strict deadline by which you must complete a course. However, we recommend that you aim to complete the course within a reasonable time frame, typically within two months of enrollment. This time frame allows for optimal learning and ensures that you can make the most of the course materials and resources provided.

Will I have lifetime access to a course?

Yes, you will have lifetime access to a course once you have enrolled to allow you to revisit course materials, review concepts, and practice tests. However, please note that course materials may be periodically updated to reflect the latest industry knowledge and trends.

Certification Exams and Products

How long is my exam test link valid for?

Your exam test link is valid for 12 months from the time of booking the exam. You have 3 attempts to pass. We advise that you take the exam as soon as you can.

What is the format of the exam?

The certification exams are in multiple choice format.

How much time is allotted for the exam?

You have 1 hour and 20 minutes to complete and submit your exam. A timer will display in the top right-hand corner of your screen at all times for the duration of the exam, so that you can keep track of the time.

How many attempts can I have at a certification exam?

You have 3 attempts to take and pass a certification exam. If you are unsuccessful in passing the exam after the third attempt, you may purchase the exam again, which will grant you an additional set of three attempts.

How long does it take to review the exam and get the certification?

You will be able to see your results as soon as you complete the exam. You will also receive an email with your results. If you have passed and exam attempt review is successful, you will receive your certificate and badge via email within 5-7 business days.

Do I have to book or register a date to take the exam?

No, you do not have to book or register a specific date to take the exam. Once your formal ID is verified, you will receive a link to the exam via your registered email ID. You can click on the provided link and follow the instructions to take the proctored exam whenever you are ready.

How many questions do I need to answer correctly to pass the exam?

To pass the exam, you need to get 80% of the answers correct. Your results will be visible as soon as you complete and submit the exam.

Can I check which questions I answered incorrectly in the exam?

To maintain the integrity of the certification exam, we cannot provide you with questions and answers from your attempt. However, should you fail the exam, we will send you an email with feedback on which sections you can revise before you retake the exam.

What happens if I fail the exam?

If you fail your certification exam and have one or two attempts remaining, you will automatically receive a link for your next attempt via email. If you do not have any attempts remaining, you can purchase the exam once again for three more attempts.

Where can I buy the EATC e-book?

You can purchase the updated version of the Education Agent Training Course (EATC) e-book for €35. You will receive a link via email to download the e-book shortly after purchase.

How can I download the EATC e-book?

You will receive a link via email to download the EATC e-book shortly after you have purchased it. Alternatively, you can follow the steps below to download the e-book:

  1. Select My Account from the top navigation bar.
  2. Click on ‘My Exams/ Orders’.
  3. Click on ‘View’ next to your EATC e-book order.
  4. Click on the link under the ‘Download’ column to download a copy of your e-book.

Exam Booking

How do I book my exam?

To book your exam:

  1. Go to the Exam Booking page.
  2. Select the exam you wish you purchase by clicking on ‘Add to cart’ and selecting ‘Buy now’. Please note, you may only purchase one exam at a time via the online booking system. If you wish to make multiple bookings please contact us, or your Agent Relations Manager.
  3. After you have clicked ‘Buy Now,’ go to ‘Cart’.
  4. Select ‘Proceed to checkout’ and complete your payment details as requested. Please note – you must upload a copy of your ID and and a profile picture which will be displayed on your agency profile at the time of booking.
I have booked my exam but I've still not received my test link. What can I do now?

Please ensure you have checked your spam folder for the email with your test link. If you are still unable to find the test link, please contact us with your exam booking invoice, full name, and registered email ID.

I would like to book an exam. Where do I upload my ID?

After purchasing the exam you will receive a request to upload your government-issued photo ID, along with a link to do so.

What formal ID can I upload?

You can upload a clear and legible copy of any government-issued photo identification such as your passport, driver’s licence, or identity card, so that we can verify your identity and ensure the accuracy of our records.

How do I pay to book a certification exam?

To book a certification exam, you can pay for it using your credit card (Stripe), Google Pay, Apple Pay or Alipay. Please note that currently, payments through other gateways or debit cards are unavailable. If you need assistance with other payment options, please contact us.

Can I pay for the certification exam in dollars?

Currently, we accept payments in Euros (€) only. If you have any further questions, please contact us.

Can I book the exam again if I don't clear the exam in three attempts?

Yes you can. If you wish to book an exam for an additional three attempts within 12 months of your last three attempts, please contact us.

The exam fee is displayed as 295,00. Is this the correct fee amount?

The comma (,) in the amount serves as a decimal separator, following the common convention for Euros (€). Certification exams cost €295 (two hundred ninety-five euros), unless otherwise mentioned.

Can I get a refund? What is the refund policy?

Please read our Refund Policy to check if you are eligible for a refund. In some cases, you may be eligible only for a partial refund.

Please note that all refunds are subject to an administration fee of €50.00. This will be deducted from the amount that you paid for the certification exam fee or course exam fee.

Certificates and Badges

I have passed my certification exam. When will I receive my certificate?

You will receive your certificate 5-7 business days after you pass your exam.

I have taken an exam previously. Where can I find my certificate?

You can find your certificate under the ‘Certificates’ section of your account. If you are unable to find it, and need a new copy of your certificate, please contact us.

Will I receive a certificate for completing a course on ICEF Academy?

Currently, course completion certificates and badges are only offered for the Working With Education Agent Course (WEAC), a paid-access course that includes a formal test. You will receive a certificate and badge for completing one of our 6 certification exams.

What is the best way to demonstrate my qualifications?

Your certificate and badge represent your expertise and all the hard work you put into earning a certification. Here are a few of the ways you can demonstrate your expertise:

1. You can add your badge and certificate to your website.
2. You can add your badge to your email signature. These are the guidelines for correct badge usage.
3. You can add your certificate to your LinkedIn profile.

How can I add my certificate to my LinkedIn profile?

If you do not currently have any certifications on your LinkedIn profile, you will need to click on the ‘Add profile’ section, followed by Licenses & Certifications under the Background section.

If you already have a certification on your profile, you can scroll down to the section and click the plus/add icon.

The following form will appear as a pop-up, please fill it in as follows:

– Name: Qualification name. E.g Qualified Education Agent Counsellor, Canada Course Graduate, etc.
– Issuing Organization: Enter ICEF (this will provide you with a drop-down list that you should select from)
– Click the checkbox for “This credential does not expire”
 Issue Date: The date you see on your Certificate
– Credential ID: Enter the certificate number under your role that you’ve attained
 Credential URL: Enter the URL that was emailed to you

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