At ICEF we are concerned about agent quality. For this reason we pride ourselves on having the strictest, most comprehensive and diligent agent quality controls. Developed during ICEF’s 20+ years in the industry, our screening process takes into consideration the specific needs of different types of educators and the agent’s ability to meet these as part of an extensive process.

ICEF has the industry’s largest agent department. The ICEF Agent Team is made up of 15 Agent Relations Managers (ARMs), supported by part-time staff, whose focus is the recruitment of quality agents. Each agent application is carefully reviewed and verified and positive references are personally checked. Our ARMs are experts in their specific markets and know which agents best serve key educational sectors.

Once an agency is accepted, they are regularly reviewed and their conduct/performance during, and after participation in an ICEF event is also monitored. We hold our agents to the highest standard at all times and maintain an unpublished blacklist of those who do not meet our standards of professionalism.

Find out more about ICEF Agent Training & Quality