Glossary for the ICEF Agent Training Course (IATC)

ICEF Agent Training Glossary for the ICEF Agent Training Course (IATC)


The Association for Advancement in International Education (AAIE) is based in the United States and is a non-profit, membership-based international organisation. The AAIE partners with educational institutions and associations to exchange ideas, resources and research that help develop and improve international education while diversifying and expanding school leadership capacity.


The Association of British Language Schools is the only association in the UK. EFL industry that specifically promotes the interests of private and independent sector providers.

Academic Credit

Academic credit provides exemption from enrolment in a particular part of a course as a result of previous academic study.

Accommodation Advisors

Accommodation Advisors generally work within student support offices and advise both domestic and international students on their accommodation options.

Admissions Staff

Admissions staff handle, process, and assess enrolments and applications for prospective students.


Australian Education International is part of the Australian Department of Education, Employment, and Workplace Relations (formerly known as DEST). It manages international education operations at a government level as well as administering national legislation.


The Association de l´Industrie de la Langue/Language Industry Association’s (AILAI) mission is to promote and increase the competitiveness of the Canadian language industry. AILIA, a non-profit association works with its members and other industry stakeholders to facilitate collaboration, increase the profile of the language industry, share information, encourage networking, and help to promote growth in all sectors.


The American International Recruitment Council (AIRC) is a non-profit Standards Development Organisation (SDO) controlled by United States-accredited educational institutions who aim to safeguard the interests of both international students and enrolling institutions through the promotion of ethical, standards-based international recruitment strategies.


The Asia Pacific Association for International Education (APAIE) is an international non-profit organisation whose goal is to bring together international educators, universities and related institutions active in Asia-Pacific higher education to promote communication, networking and professional development.The Asia Pacific Association for International Education (APAIE) is an international non-profit organisation whose goal is to bring together international educators, universities and related institutions active in Asia-Pacific higher education to promote communication, networking and professional development.


The Australian Quality Training Framework (AQTF) is the national set of compliance Standards and Essential Conditions that the vocational education training provider must meet to become a Registered Training Provider (RTO).


The Association of Schools of Italian as a Second Language has member schools and centres in 10 regions throughout Italy which welcome a total of around 28 000 students a year.

Assessment Levels

The government of a destination country may assess applications for visas, and in particular student visas, on the basis of a student’s country of origin. The assessment levels are based on the statistics of how previous students from their country (of origin) comply with their visa conditions.


The British Educational Travel Association (BETA) is the umbrella body representing producers and of youth, student, and education travel-related products throughout the United Kingdom. The two long-term strategic aims are to highlight the enormous value of youth, student and educational travel to, from and within the United Kingdom and to create commercial opportunities between buyers and sellers of youth related products.

Bologna Process

The Bologna Process created the European Higher Education Area (EHEA) by standardising academic degrees throughout Europe (i.e., three-year Bachelor’s, two-year Master’s, and three to five-year Doctorate programmes). Standardisation makes it easier for European students to travel to other European countries to further their education, since their qualifications are recognised and accepted. The Bologna Process was named after the Italian city where it was first proposed and is based on cooperation between ministries, higher education institutions, students, and staff from 48 countries, with the participation of international organisations.

Bridging Programmes

Bridging programmes are short courses aimed to cover the gaps between a student’s existing knowledge and that required by a further course of study.

British Council

The British Council is the United Kingdom’s international cultural relations body connecting the UK. to the world and the world to the UK.


A campus is the facility or site of an education provider where classroom-based teaching or workplace training occurs.

Campus France

Campus France is the French national agency for promoting French higher education abroad.


Competency is the ability to perform tasks and duties to the standards expected in employment.

Confirmation of Enrolment

A Confirmation of Enrolment is a document issued by an education institution as evidence of enrolment for international students. It must accompany students’ application for a student visa.


A course of education or training, usually consisting of a number of modules, subjects, or units, and leading to the award of a qualification.

Course Money

Course money is money an education institution receives from an international student or prospective international student for a course or programme.

Crisis Management

Crisis management refers to the management policies and procedures which are in place in the event of a crisis.

Critical Incident

A critical incident is a traumatic threat or event which causes extreme stress or fear.


The German Academic Exchange Service is a German funding organisation supporting the international exchange of students and scholars, with a network of 15 regional offices and 50 information centres worldwide.

Distance Education

Distance education describes study in which teachers and students are separated in time and/or space throughout the duration of the unit of study.


The European Association for International Education is a non-profit membership organisation of 3 000 international higher education professionals – from rectors to professors to international exchange coordinators coming from 94 countries.


The European Association for Quality Language Services is registered as a not-for-profit company which offers the only international accreditation service for language teaching and training organisations of all kinds, with over 100 full members teaching more than 25 languages in over 30 countries worldwide.


The Education Agent Training Course is a free, online, industry-recommended course that provides education agents with information about the Australian education system and Australia as a study destination. The course material is also a resource to help agents remain aware of changes and developments in international education.

Edu Nova

EduNova is a co-operative industry association of education and training providers in Nova Scotia, Canada. Based in the province’s capital city of Halifax, they are the only provincial education and training co-operative in Canada, with the mandate of raising the profile of Nova Scotia’s education and training programmes abroad.

Education Agent

An education agent represents a registered provider to prospective overseas students via marketing, promotion, and provision of services.

Education New Zealand

Education New Zealand is a not-for-profit charitable trust which is governed by the New Zealand export education industry.

Education Provider

An education provider is an organisation or person in a destination country which provides courses to international students.


EDUITALIA is an association of Italian universities and schools located in Italy which facilitates students and researchers wanting to study in Italy. Their goal is to promote courses available in Italian schools and universities, and to encourage the increase of foreign students in these institutions.


English as a Foreign Language.


Equivalent Full Time Study Load is an equivalent full-time student load for a year.

Electronic Confirmation of Enrolment

A Confirmation of Enrolment (CoE) is a document issued by the education provider to verify the applicant’s enrolment in a specified course. A CoE code is provided on this document.

English Australia

English Australia is the national peak body and professional association for providers offering English-language courses to international students, representing more than 120 colleges offering quality language programmes and associated services to students and professionals across Australia and around the world.

English New Zealand

English New Zealand is a group of over 20 well-established, quality English-language schools located across New Zealand. Member schools offer quality English-language tuition, teacher training, and pathways into universities, colleges of education, and other tertiary institutions in New Zealand.

English UK

English UK is a British language teaching association with over 400 British Council-accredited members, including private language schools, educational trusts and charities, and language centres in further education colleges and universities. They also work with almost 50 corporate members who support UK international education, and over 250 partner agencies around the world.

English USA

EnglishUSA is an organisation in the United States that includes all types of intensive English programmes (IEPs). With a membership of over 450 accredited IEPs, they support the professional development of IEP leaders and staff, uphold professional standards for IEPs, and increase the visibility of IEPs in the United States.


Enrolment is the registration of a person with an education provider for the purpose of undertaking a course or module.


English as a Second Language.


Hosted by a range of public and private organisations and education providers, exhibitions showcase programmes, courses, and universities for a specific nation or area.


The Spanish Federation of Associations of Spanish Schools for Foreigners has 98 member schools throughout Spain teaching Spanish to foreigners.


The Federation of English Language Teaching Organisations Malta is a self-regulating association of the major schools in Malta officially recognised by the Maltese Ministries of Education and Tourism. Their main aim is to advance the quality of English language education to international learners in Malta.

The Agency for promoting French as a Foreign Language in France has over 60-member language centres specialised in teaching French to foreigners.

Foundation Studies

Foundation studies are bridging or pathway programmes that students undertake before entering undergraduate studies

Goethe Institut

The Goethe Institut is the Federal Republic of Germany’s cultural institution, with a worldwide network of 160 Goethe Instituts, Goethe Centres, cultural societies, reading rooms, and exam and German-language learning centres. They promote the study of German abroad and encourage international cultural exchange.

Grievance Procedures

Grievance procedures are formal policies and procedures in place to deal with staff or student complaints within and outside an organisation


Guardianship refers to arrangements which must be in place to monitor welfare and accommodation for international students under the age of majority.

Guardianship Visa

A guardianship visa is issued to a blood relative of an underage international student.

Higher Education

Higher education is education provided by a university or other recognised higher education provider, leading to the award of a degree or higher-level qualification.

Home Stay

Home stay is accommodation in a private home. It is the preferred form of accommodation for younger international students, and those wishing to become familiar with family life in the destination country.


The International Association of Language Centres is a network of 118 quality-assured, private, independent language schools teaching their native language to foreign students in 21 countries worldwide.


An Introductory Academic Programme is a preparation programme designed for international students who are proposing to take up on-campus undergraduate or post-graduate studies.


International Baccalaureate (IB) is an educational programme that offers an education for students from age three to 19, comprising of four programmes that focus on teaching students to think critically and independently, and how to inquire with care and logic. The IB’s curriculums are taught in almost 5 000 schools globally every day, in over 150 countries around the world.


Institutes of Business and Technology are privately owned colleges which offer preparatory courses to assist students in pathways to university.


The International Education Group (IEG) is part of the Australian Department of Education.  IEG works with the education sector, other government agencies and ministries to ensure Australia is recognised as a regional and world leader in education and a partner of choice for international collaboration.


The International English Language Testing System (IELTS) is an internationally owned and globally recognised English-language assessment available throughout the world which measures the language proficiency of people who want to study or work where English is used as a first language. The IELTS is available at more than 1 600 locations worldwide, including more than 50 locations in the USA, and there are 48 test dates a year.

Instituto Cervantes

The Instituto Cervantes is the Spanish official cultural entity dedicated to promoting the Spanish language and cultures of Spanish-speaking countries, with 87 centres in 44 different countries.


Intermission is the period of allowable leave of absence during an international student’s course of study.

International Student Advisors

International Student Advisors provide advice services and programmes to ensure the wellbeing, cultural, and academic adjustment of international students.


Invigilation means keeping watch over examination candidates to prevent cheating. In the context of the IATC, invigilation is also the process of guiding participants through the online formal assessment process. The person who invigilates the formal assessment is referred to as an “invigilator.”


The International Public School Education Association is an association of public schools in British Columbia, Canada. These schools welcome international students and offer a guarantee of quality education to them and also homestay programmes with careful screening methods and comprehensive systems of support for students and host families.


International Education Association (ISANA) is the representative body for over 600 international education professionals in Australia and New Zealand who work in student services, advocacy, teaching, and policy development.


The International Second Language Proficiency Rating is a scale which describes the development of second- or foreign-language proficiency in adolescent and adult learners.

Italian in Italy

Italian in Italy is an association of privately owned independent schools teaching Italian language and culture to students from all over the world.


The Independent Tertiary Education Council Australia (ITECA), formerly known as the Australian Council for Private Education and Training (ACPET), is a membership-based peak body bringing together independent providers in the higher education, vocational education, and training sectors. Individually and collectively, these providers share a commitment to providing students and their employers with the quality outcomes they are looking for.

Languages Canada

Languages Canada strives to promote Canada as a destination for both international and Canadian students wishing to study English or French as a second language in both the private and public sectors. They represent more than 210 members that offer accredited English and French programmes in more than 185 study locations across Canada.


MEI–RELSA is an association of 64 high-quality English-language Schools delivering language courses in over 120 locations around Ireland.


The Association of International Educators is based in the United States and is the world’s largest non-profit association dedicated to international education and exchange, providing professional education and training to people working in international education. NAFSA’s 10 000 members are located at more than 3 500 institutions worldwide, in over 150 countries.

Offshore Students

Offshore students are enrolled in an education institution but study in overseas locations or campuses.

Onshore Students

Students who are studying at educational providers within a destination country

Overseas Student

See International Student.


The international student’s involvement in the required learning and assessment activities of a course.


Professional International Education Resources is an entity created by International Education Services Ltd to provide resources and training courses for practitioners working in international education.


The illegal and non-attributed copying of another’s work and claiming it as one’s own

Pre-departure Programmes

Programmes created for students going to study overseas in order to prepare them for their arrival and to study overseas.

Pre-visa Assessment

This is a process students from high-risk countries may have to undertake before being approved for a student visa.

Quality English

Quality English is committed to promoting high-quality English-language schools and their courses to international students. They connect international students with independent English Language schools, colleges, courses, and agents. Quality English schools and colleges are carefully selected from the best Independent English language educators in English speaking countries.


The pre-enrolment processes of engaging and assisting international students to apply for a place in a course.


Recognition of Prior Learning involves the assessment of previously unrecognised skills and knowledge that an individual has achieved outside the formal education and training system.


Severe Acute Respiratory Syndrome was first recognised in China in 2002 and became a global health threat in mid-March 2003.


A non-repayable sum of money awarded to a student to help finance further education.


SOUFFLE is an association of 16 French-language centres located in France, Switzerland, and Monaco. The association is committed to a common charter of quality and guaranteeing the best quality teaching to their students. Member schools offer programmes in French as a Foreign Language (FFL) programmes for students of all levels and ages throughout the year.

Statement of Attainment

A Statement of Attainment recognises that a person has achieved a certain level of proficiency.

Student Contact Officer

A Student Contact Officer is an employee of an education institution whose skill, knowledge, and expertise allows him/her to provide advice to international students on a range of matters.

Student Support

Student support refers to the services offered to students when they enrol with an education institution. Support includes social, emotional and cultural advice, specialist services, and programmes.

Study Period

A study period is a discrete period of study: term, semester, trimester, or short course.


Teaching of English as a Second Language.


Teaching English to Speakers of Other Languages is an English teacher training course for teaching English in both non-native and native English speaking countries to speakers of foreign languages.


The Test of English as a Foreign Language measures your ability to use and understand English at the university level as well as evaluating how well you combine your reading, listening, speaking, and writing skills to perform academic tasks.

Tourist Visa

A tourist visa is issued to visitors to a country for purposes of recreation, holiday, and social reasons. Tourist visa holders may be permitted to study for a short period.

Travel Advisories

Travel advisories are travel warnings to assist and alert travellers about possible risks while travelling.


The University and College of Intensive English Programs is an independent consortium of university and college-administered Intensive English programmes with members all over the United States. Their purpose is to advance professional standards and quality instruction in intensive English programmes at member universities and colleges.


University Mobility in Asia and the Pacific is a voluntary association of government and non-government representatives which aims to achieve enhanced international understanding of the cultural, economic, and social systems of the other countries and territories in the region through increased mobility of university students and staff. UMAP currently comprises 35 countries/territories with over 570 member universities.

Underage Students

The term “underage” in educational settings usually refers to a student who is a minor.


A student completing a bachelor’s degree programme at a university; the first degree a student will do after high school, and necessary to undertake post-graduate studies.


A unit is the common name given to a discrete component of study within a course; the term includes “subject” and “module.”

Universitas 21

Universitas 21 is an international network of 27 world-class research-intensive universities that empowers students and staff to share excellence, collaborate across borders, and nurture international knowledge exchange.


Vocational Education and Training is the sector of an education system which deals with training and vocational education. Also Vocational and Technical Education (VTE).


A visa is a document, whether electronic or paper in nature, which an individual needs to enter into or travel to another country.

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