ICEF Agent Quality

At ICEF we are concerned about agent quality and professionalism. For this reason we pride ourselves on having the strictest, most comprehensive and diligent agent quality controls.

You can find more information on the key ways we ensure agent quality on the following sub-pages:

ICEF Agent Screening

An overview of the basic details agents must provide in order to be screened and vetted by ICEF.

ICEF Agent Status

Once an agency has passed our screening process, they are awarded ICEF Agent Status (IAS), which is an indicator of agent quality. Each IAS agency is assigned a unique identifying number and a logo which they may use on their marketing materials.

ICEF Agent Training Course (IATC)

The ICEF Agent Training Course is a practical professional course that tests an agent's knowledge of the industry, key destinations, fundamental skills and operations. Agents who pass the IATC test become ICEF Trained Agent Counsellors (ITACs). Each ITAC is given a unique identifying number and is listed on the ITAC Finder.

For further information please contact us at agenticefcom